Safari on iPad hangs when using external keyboard (iOS 17.3)

I am encountering a very odd problem with my iPad Air 4 since applying the iOS 17.3 update. When I try to load a new web page on Safari it will get stuck on loading and then completely freeze. No buttons nor the address bar are accessible. I have to close Safari manually by swiping up, and doing it twice or three times.


The strange thing is this only happens when I have an external keyboard connected - both a Logitech K380 Bluetooth keyboard, and a Logitech Folio Touch keyboard case.


It also happens with Firefox and Firefox Focus web browsers. All other apps (e.g. Office 365 apps) all work fine with the external keyboards.


Safari works without any problems using the on-screen soft keyboard.


This never happened prior to iOS 17.3.


I’m curious whether anyone else has encountered this problem as well since the update. Would like to know if the problem is at Apple’s or Logitech’s end, and if there’s a solution.

iPad Air (4th generation)

Posted on Jan 23, 2024 10:39 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2024 5:41 AM

Updated to iPad OS 17.3.1 yesterday on iPad Pro 12.9 4th generation.

The frozen browser problem persisted after rebooting.


(I have been having the frozen browser problem for a few weeks when using IOS 17.3. With a freeze at random intervals of between instantly opening a browser, to a few minutes). Needing a swipe up to the app switcher screen, close out and reopen the browser. I tried Chrome, Firefox, DuckDuckGo, Opera, made no obvious difference all browsers I used behaved much as Safari).


I had used multiple keyboards, Logitech Folio, Logitch 480, Cabled Apple Keyboard via USB A to USB C, 2 Chinese lightweight keyboards. None of these were any benefit.


In the late evening yesterday I tried my iMac Apple Bluetooth keyboard, paired the iPad.

The keyboard paired as expected and had no browser freezing. On any browser.


I am now typing on my Logitech Slim Folio and have had no recurrence of freezing today.

So far so good, all has been well since pairing the iMac Apple Bluetooth keyboard. I have reverted to my Logitech Folio Slim with no further freezing problems.


I do not know if pairing my iMac Keyboard had any influence over the problem, or perhaps patience is needed to allow iPadOS 17.3.1 to make some change to the keyboard driver, or if all the suck it and see trials were responsible.


I am hopeful that iPadOS 17.3.1 remains as in it’s current working state. And I look forward to what delightful surprise IPadOS 17.4 might bring.















Similar questions

54 replies

Jan 27, 2024 4:25 PM in response to MikeinCary

The only problem with that hypothesis, Mike, is that this problem is also affecting those of us who are using Magic Keyboards, which don’t use Bluetooth to connect. But it’s great that this community has done a lot of testing with so many keyboards. All this valuable feedback will hopefully help Apple’s software engineers generate a solution sooner.

Mar 2, 2024 4:11 PM in response to nedsmelly73

I have an iPad Air 5th Gen 10.9” with the Apple Magic KB. Both beautiful products work seamlessly together. But after the IOS 17.3 update, Safari started to weird out. Many web sites, but not all, freeze when searching, or refuse to resolve even when given a fully qualified name. Safari often bails out after a long pause, or needs a forced close.


Another post mentioned it happening with other kb’s, not just Apple; but note no issues with the touch KB or with Siri. I tried both, no external KB and Siri. Safari worked normally. Unlike others, I had no problems with Firefox Focus, Edge or Chrome.


Not a crisis, but I like all the improvements in Safari as well as the speed, so I hope the next update fixes what I imagine is a keyboard driver issue.


Mar 4, 2024 11:23 AM in response to heyspackle

Same with me. Another oddity, although it occurred with previous updates, is the inability to comment on Instagram when the smart keyboard is attached. I hit the comment button but the box to comment in just disappears. Originally thought it was an Instagram issue so deleted and reinstalled and finally just used my iphone. Yesterday I had detached the keyboard so I could use Safari and suddenly realized that the commenting in Instagram was fine.


Jan 30, 2024 8:24 AM in response to nedsmelly73

I have the same issue however now it is starting to expand to other APP then web browsers. I had this freezing up on me also with Maps, no big deal as anyone does disconnect from the Keyboard restart Maps after closing and put in the address again.


however what just really got me is I spend about 1 h composing an email attaching documents etc. to experience the same issue with the APP Microsoft Outlook. This is now disturbing as it impacts also not only APPs that we use for “fun” it starts to effect our productivity APPs.


Could someone who has insides “Apple internal” please comment here 1. Acknowledging the problem and 2. When are you guys expected to fix this issue. PLEASE

Feb 3, 2024 10:44 AM in response to nedsmelly73

Thanks so much for alerting them. As you know, this is a major problem for those of us who are committed to Apple’s vision for the iPad as a reasonable laptop replacement.


As it stands, I’ve reluctantly gone back to using my venerable MacBook Pro until Apple acknowledges and fixes the problem. I hope this occurs very soon, as I didn’t invest in an M1 iPad Pro to watch Netflix!

Feb 8, 2024 5:50 PM in response to nedsmelly73

I use an iPad and Apply magic Keyboard. When in the previous iPadOS version, I still used it normally when connecting the iPad to an external keyboard.
But from iPadOS version 17.3, every time I connect the iPad to an external keyboard, Apple Note, Safari, gmail, Microsoft office, and many other applications freeze when using the external keyboard.
I'm really angry about this, my work depends entirely on the iPad, to write this line of text I had to disconnect the iPad from the Apple magickeyboard and use the iPad's virtual keyboard.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari on iPad hangs when using external keyboard (iOS 17.3)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.