why does my hotmail account continue to ask for a pw for Exchange account /

Out of the blue suddenly my iPhone has a constant pop up stating PW Incorrect and requesting that I enter the pw for the Exchange account "Exchange" . I have used these hotmails for years and have not changed anything. How do I get rid of it please `? My current hotmail pw does not seem to be acceptable !

iPhone 13, iOS 17

Posted on Jan 25, 2024 10:04 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2024 10:50 AM

Probably because your hotmail account is not the Exchange account the message is referring to…


Go to Settings>Mail>Accounts.

I’ll be you will see more than one account. One being your Hotmail account, and another called “Exchange”. Possibly a work or school account.

3 replies

Jan 25, 2024 10:39 AM in response to Brooksgreen

Brooksgreen wrote:

Out of the blue suddenly my iPhone has a constant pop up stating PW Incorrect and requesting that I enter the pw for the Exchange account "Exchange" . I have used these hotmails for years and have not changed anything. How do I get rid of it please `? My current hotmail pw does not seem to be acceptable !

Report the issue to hotmail support. Apple has no clue what your credentials are only hotmail does.

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why does my hotmail account continue to ask for a pw for Exchange account /

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