How Can I Contact Apple Support Directly In Messages?

My left airpod got ran over and I want to speak to someone directly about the situation!

Apple Watch SE

Posted on Jan 25, 2024 2:08 PM

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AirPods Pro 2 charging case flashes amber and beeps 3 times when trying to reset I have bought genuine Apple Airpods Pro 2 and for a month they worked like a charm. Then, all of a sudden, just when I opened the charging case to get them for a call, my iPhone showed me "Not your AirPods". After the call, I looked online for help and finally reset my AirPods according to the official Apple guide. After firmly holding the button on the charging case for 15 seconds, it does NOT flash amber-white as the guide says, but instead it flashes amber 3 times accompanied by a beep every time. I CAN re-pair them afterwards, but obviously the resetting does not go as planned, otherwise it would not flash amber 3 times and beep with it. Of course I already contacted Apple Support, they are absolutely clueless and wasted 1,5 hours of my time, and they told me to bring it to an Apple Authorized Service Provider and they will look at it. Really frustrating on a brand new device, and what is more frustrating is that Apple should be aware of the problem (since this isn't the only thread here and on the Internet). I just wanted to show that this still IS a problem and that neither Apple Support nor their online guides are of any help ("if it doesn't flash amber and then white, start over" - yeah thanks. Sounds like an infinite loop to me). Also, the AASP had this weird clause that "if it's a hardware issue they will exchange it for free, otherwise I have to pay". I have eliminated all other options, the firmware is up to date and there is no way for an end user to re-flash the firmware of the case or the Airpods. So even if it WAS a software issue, it was obviously not my fault, or am I wrong?
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1 reply

FoxFifth

Level 10

475,401 points

Jan 25, 2024 2:18 PM in response to scarlet237

You can click on the following to find a phone number for Apple Support for your country: Contact Apple for support and service - Apple Support

They don't do support by text message.

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How Can I Contact Apple Support Directly In Messages?

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