APO Order (via APO Re-Shipper) Automatically Cancelled

Hello,

This is Dan from ShipitAPO customer service. There are 2 situations that cause this issue.

1) Applecare CANNOT be purchased with the ShipitAPO address. If you are ordering AppleCare you need to place a separate order.

2) ShipitAPO is 1 of 2 authorized forwarding companies but some new Apple employees are not aware and incorrectly cancel the order during review.

If you ordered is cancelled, what you can do is re-order then forward us the new order number. We can notify Apple and our support team at Apple will monitor to make sure they are not cancelled again. Due to the potential time difference I would ask you place the order Monday-Friday as early as possible in the day so that it gives us enough time to contact Apple.

If you have any more questions please contact me directly: customerservice@shipitapo.com

THANKS EVERYONE FOR YOUR BUSINESS!

I got it to finally ship! Dan from Ship It APO helped me so read his response in this thread :)

My issue was the AppleCare. So take that out of the cart if you have it added. If you don’t, contact them your order number straight away and they can help :)

Definitely worth retrying and saving on tax.

Sorry, but this is a user to user only forum, where no one from Apple actively participates. Apple policy is and always has been to cancel orders which appear to go to a forwarder. That's their written policy and no one here can change it in any way.

If you have family in the US, perhaps have one of them order the phone for delivery to their US address, then they can ship it to you wherever you are stationed. How they might get the Military discount I wouldn't know.

You must order from the Military store, not the ‘regular’ store.

Veterans and Military Store - Apple

Are you using the EXACT APO/FPO/DPO address ? (including the special “State” (e.g. AA, AP or AE)

Computers are “trained” to follow the rules, any deviation from the standard addressing will gum-up the works.

You should NOT have any references to streets, provinces, or other countries.

Use ONLY exactly what is described in the following USPS addressing FAQ.

https://faq.usps.com/s/article/How-Do-I-Address-Military-Mail

Did you go all the way down to the bottom of that page, click on "APO/EPO" page? Thre seem to be some very specific instructions. Are you following them?

The instructions on the Apple website state the following:

Apple does not ship directly to APO/FPO addresses. However, there are a number of third-party forwarding services that can conveniently redirect Apple Store shipments to APO/FPO addresses for a fee.

Here’s how it works:

• Sign up with one of the freight forwarding services such as APO Box 
• (Opens in a new window)
• , or select another provider of your choosing.
• Then simply return to the Apple Online Store for Government and Military Employees to complete your order using the new U.S. address provided by the forwarding service. It’s really that simple.
• Apple will ship your order to your new U.S. shipping address and the forwarding service will forward your order to your APO/FPO address. (Fees and service vary by vendor.)

These are the steps I am taking and others at my base have had it work successfully.

I wasn’t confused, I was just making sure that “All the “I”’s were dotted.

I honestly don’t know if Apple can even “see” the actual APO/FPO address when a freight forwarder is used … but if they can … and I suspect that they can … ???

(Inexplicably, getting state-side mailers - and their electronic systems - to adhere to the USPS’ military addressing scheme is FAR harder that one might otherwise expect … I know from VERY recent painful experiences)

Another point worth checking … does the mailing address of your payment method ALSO adhere exactly to the USPS’ addressing scheme?

Ditto for the on-file mailing address for the Authentication / Verification provider being used by Apple. (ID.Me)

You can’t have it delivered to a freight forwarder. Follow the instructions to have it shipped to your APO address or have it sent to a friend or family member in the US who can send it on to you.

Since it’s apparently being automatically rejected after a period of time ….

… I’m suspecting an address mis-match somewhere on the “payment” side.

I’m dealing with the exact same issue today. Did you figure it out?

I’ve contacted ShipItAPO and they are going to try and contact Apple on my behalf after I create yet another order so they can tell them to send it through. Hoping it works this time.

I think you’re confused that we are providing a forwarding address in the states. Apple does not ship it APO so this is a third-party company that forwards our mail to us from the states. The address is correct and Apple has even confirmed that I’ve done it correctly- they’ve been unable to force the order through as of yet.