APO Order (via APO Re-Shipper) Automatically Cancelled

Hello,

I am military stationed outside the US and thus have an APO address. Apple (Shipping & Pickup - Shopping Help - Apple) states explicitly "Apple does not ship directly to APO/FPO addresses. However, there are a number of third-party forwarding services that can conveniently redirect Apple Store shipments to APO/FPO addresses for a fee."

Twice now my order is cancelled by the system as "We are unable to complete your order. We do not ship to freight forwarder addresses. Therefore your order has been cancelled."

Phone service hasn't been of assistance. The first rep told me it must be placed by phone and transferred me to a sales rep. The sales rep stated they couldn't place the order as military discounts can only be done via the online system but they would make a note on my account so it didn't get cancelled.

20 minutes later.... Cancelled. The second time I called I was passed around various reps, none of whom could resolve the issue. Does apple support APO shipping via re-shippers (aka freight forwarders) or not?

Can someone help me?

Posted on Jan 26, 2024 12:19 PM

Top-ranking reply

DanielColwell

Level 1

9 points

Posted on Mar 14, 2024 9:25 AM

Hello,

This is Dan from ShipitAPO customer service. There are 2 situations that cause this issue.

1) Applecare CANNOT be purchased with the ShipitAPO address. If you are ordering AppleCare you need to place a separate order.

2) ShipitAPO is 1 of 2 authorized forwarding companies but some new Apple employees are not aware and incorrectly cancel the order during review.

If you ordered is cancelled, what you can do is re-order then forward us the new order number. We can notify Apple and our support team at Apple will monitor to make sure they are not cancelled again. Due to the potential time difference I would ask you place the order Monday-Friday as early as possible in the day so that it gives us enough time to contact Apple.

If you have any more questions please contact me directly: customerservice@shipitapo.com

THANKS EVERYONE FOR YOUR BUSINESS!

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APO Order (via APO Re-Shipper) Automatically Cancelled

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