QWERTZ Keyboard in Command Set when it should be QWERTY

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Level 1

4 points

QWERTZ Keyboard in Command Set when it should be QWERTY

Hi Guys, I just downloaded to FCPX trial on my Mac (UK bought and British Keyboard in settings, language British) - When I open the customise keyboard it keeps showing QWERTZ (German). I have redownloaded the trial, I have opened the project holding option and command to reset the preferences, I have changed the keyboard in settings to and from British but nothing works.

Any ideas?

I am wanting to test FCPX to move from premiere.

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Etrecheck report

MacBook Pro 14″, macOS 14.3

Posted on Jan 26, 2024 2:20 PM

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Answer 1

BenB

Level 6

13,704 points

Jan 30, 2024 3:18 PM in response to alder303

OK, at this point, I'd say download "FCS Remover" (free from Digital Rebellion) to remove all traces of the FCPX application (it won't touch your Libraries at all). Then reinstall FCPX from the App Store. At least you'll know you have a 100 percent fresh installation.

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Answer 2

Jan 30, 2024 4:58 AM in response to alder303

Of course it is not ideal, but it should still work...

You add a shortcut for, say, Option-Z, by selecting the Z key and dragging the desired command.

This will assign the shortcut, regardless of the keyboard.

In other words, Option-Z (as an example) is Option-Z, wherever the Z key happens to be.

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Answer 3

alder303 Author

Level 1

4 points

Jan 31, 2024 8:33 PM in response to FilRmonic

excellent, just what you want from a £300 software haha. You can try the workaround I think I found to set the shortcuts how you like them. Open the command set, then open the keyboard viewer from the menu bar (if it isn't there, in keyboard settings under input sources click edit and turn on "show inout menu in input bar" - then click a button on the keyboard using the mouse and the command set switches to QWERTY. Change everything to how you like. It will reset to QWERTZ when you close FCP, but it will still retain your QWERTY shortcuts... I hope haha

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Answer 4

Tom Gewecke

Level 10

123,684 points

Feb 1, 2024 4:36 AM in response to alder303

alder303 wrote:

my Mac (UK bought and British Keyboard in settings, language British)

Any ideas?

Have you tried resetting your Mac to US English and the US keyboard layout (instead of British)? Should not matter, but there are some rare glitches in Apple apps that seem to occur only in certain system localizations

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Answer 5

Tom Wolsky

Level 10

152,971 points

Jan 26, 2024 2:26 PM in response to alder303

Does the same problem occur if you download from here?

FCP trial version

Final Cut Pro for Mac - Free Trial - Apple

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Answer 6

BenB

Level 6

13,704 points

Jan 30, 2024 3:29 AM in response to alder303

You set this in System Preferences. FCP uses what macOS is set to. There's no setting inside FCPX to switch keyboard types.

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Answer 7

BenB

Level 6

13,704 points

Jan 31, 2024 6:21 AM in response to alder303

Fill out the feedback page...

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Answer 8

alder303 Author

Level 1

4 points

Jan 30, 2024 10:44 PM in response to BenB

hmmm I just tried this and it is still the same. I found something weird though. When I open the command set in FCP it is QWERTZ. But If I then open the keyboard viewer from the menu bar and then click a letter on it via the viewer... it changes to QWERTY in the command set. However, if I close FCP app and reopen it reverts back to QWERTZ.

All very frustrating.

Apple support kindly replied saying "we are unable to help with this issue"...

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Answer 9

alder303 Author

Level 1

4 points

Jan 30, 2024 3:45 AM in response to BenB

That is my point, the system preferences is set to British keyboard (QWERTY) and UK region. but the command set is showing as QWERTZ. The keyboard within FCPX actually acts as QWERTY but I cannot change the shortcuts properly because it only shows as German QWERTZ. I have tried clearing the pretences, installing and reinstalling, changing the system settings to and from British to try and reset it. But nothing changes it from QWERTZ.

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Answer 10

FilRmonic

Level 2

219 points

Jan 31, 2024 2:09 PM in response to alder303

I've had this problem for years and several updates on my 2020 M1 MBA, exactly as you describe, UK/British in system settings, but German in FCP. Never been able to solve it. And yes, I've sent several reports! I don't make use of the customise settings but I might if it worked!

But it works as expected on my 2017 iMac. Figure that out!

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Answer 11

alder303 Author

Level 1

4 points

Jan 26, 2024 2:49 PM in response to Tom Wolsky

yes, I just delete and re-installed using the link you sent and it is the same

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Answer 12

alder303 Author

Level 1

4 points

Jan 29, 2024 8:16 PM in response to alder303

Bumping this... I still cannot solve it

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Answer 13

alder303 Author

Level 1

4 points

Jan 31, 2024 8:45 AM in response to BenB

ah ok, thanks, I went via chat support and then a call and they were useless. Thank you

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Answer 14

BenB

Level 6

13,704 points

Jan 31, 2024 12:51 PM in response to alder303

That Apple general support doesn't know anything about FCPX nor about how to fix issues with it. I've never known them to help anyone with anything pro apps related.

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QWERTZ Keyboard in Command Set when it should be QWERTY

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