Sorry dude, you caught me right after getting off the 20th 1hour call with them.
I don't know what to tell you other then it is a scam site my dude. They option to change the subscription is greyed out. I'll record a video of it when I get a min to show you.
Additionally they do not reply to their emails, answer phone calls our return voicemail. Whether or not they set out as a scam from the beginning is to be discussed, but as of now they are operating illegally as it is against the law to not allow one to cancel a subscription, which they are doing.
On top of all of it, I am utterly shocked at how easy it is to charge against an Apple Pay account, and how hard it is for the user to cancel that charge, beyond the merchant. I mean "old school" credit card I would just cut it up, report stolen and get a new one.
This whole ordeal has cause a lot of issues for my business with late payment (missed updated my CC on some accounts), late personal payments, etc. This has been going on since July, I have changed my CC number every month since July, I have changed my Apple ID password every month. This whole issues costs me about 2 hours of nonsense every month because of Mastercard and Goldmansach's **** poor customer service. I work in CS, and if I shat on my customers like this I'd of been out of a job years ago. What gets me the most is Apple, IMO is the pinnacle of how CS should operate, and this has been a really hard pill to swallow, using a product of theirs, that is broke, and they cannot fix it.
Again sorry for the attitude but I have a bout hit my fill with this nonsense. SO I am going to trash MC and GS in public forums until they sack up and fix the issue of MY CC NUMBER BEING USED AGAINST MY WILL BY EDUCATION COPILOT!!!
Thanks for trying to help Jeff.
