Problem with my battery

I went to an Apple Authorised Service Provider in Egypt to replace my battery based on the massage shown on my setting that reads as in below:

(Recalibration of the battery health reporting system was not successful. An Apple Authorised Service Provider can replace the battery [free] of charge to restore full performance and capacity.)

  • but they tried to charge me a price for a new one, am i in the wrong for demanding that it should be free of charge just like my battery support massage says??

iPhone 11, iOS 17

Posted on Jan 27, 2024 6:23 PM

Reply
3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem with my battery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.