Problem with my battery

Question

Problem with my battery

I went to an Apple Authorised Service Provider in Egypt to replace my battery based on the massage shown on my setting that reads as in below:

(Recalibration of the battery health reporting system was not successful. An Apple Authorised Service Provider can replace the battery [free] of charge to restore full performance and capacity.)

but they tried to charge me a price for a new one, am i in the wrong for demanding that it should be free of charge just like my battery support massage says??

iPhone 11, iOS 17

Posted on Jan 27, 2024 6:23 PM

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Answer 1

Jan 28, 2024 5:01 AM in response to Kurtosis12

Yes he tried to convince me that the free part involves the repair cost only and i have to pay for the part (the battery), i don’t know if he is trying to scam me or if he is telling the truth (he is giving me scamming vibes), and i couldn’t find a way to contacted costumer service by email.

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Answer 2

Feb 4, 2024 11:04 AM in response to Kurtosis12

Yes he tried to convince me that the free part involves the repair cost only and i have to pay for the part (the battery), i don’t know if he is trying to scam me or if he is telling the truth (he is giving me scamming vibes), and i couldn’t find a way to contacted costumer service by email.

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Answer 3

Kurtosis12

Level 9

66,646 points

Jan 27, 2024 6:26 PM in response to Mohamed-mesheal

Did you show them the message?

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Problem with my battery

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