on apple watch series 5, do you need cellular service to contact emergency services

Purchasing an iwatch series 5 for our elderly mom who wants it primarily as a way to contact 911 should she need help in her home. She has an iphone and wifi.


I do not think that we need cellular for this, however she has friends that say that you do.


Please help!

Apple Watch Series 5

Posted on Jan 28, 2024 5:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2024 7:30 AM

Chances are your Mother is good to go (with qualifiers)


If the iPhone is nearby (30-50 feet; 10-15 meters) then the Apple Watch will use Bluetooth with the iPhone to make the emergency services call.


If your Mother’s iPhone cellular plan allows for WiFi calling, AND you have enabled WiFi calling on the iPhone, AND you enable WiFi calling on the Apple Watch, then the Apple Watch can use WiFi calling.


NOTE: Setting up WiFi calling also involves specifying a 911 address during setup, as WiFi calling cannot use cell towers to provide location information to the 911 operators, and WiFi does not have a home address as a fixed landline would.


If out of Bluetooth range, but both the iPhone and Apple Watch can see each other via WiFi, then the Apple Watch can use the iPhone to call emergency services.

1 reply
Question marked as Top-ranking reply

Jan 28, 2024 7:30 AM in response to laxmom11

Chances are your Mother is good to go (with qualifiers)


If the iPhone is nearby (30-50 feet; 10-15 meters) then the Apple Watch will use Bluetooth with the iPhone to make the emergency services call.


If your Mother’s iPhone cellular plan allows for WiFi calling, AND you have enabled WiFi calling on the iPhone, AND you enable WiFi calling on the Apple Watch, then the Apple Watch can use WiFi calling.


NOTE: Setting up WiFi calling also involves specifying a 911 address during setup, as WiFi calling cannot use cell towers to provide location information to the 911 operators, and WiFi does not have a home address as a fixed landline would.


If out of Bluetooth range, but both the iPhone and Apple Watch can see each other via WiFi, then the Apple Watch can use the iPhone to call emergency services.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

on apple watch series 5, do you need cellular service to contact emergency services

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.