MacBook Pro stolen - Apple ID hacked via phishing

Hello, a couple of weeks ago my MacBook Pro (2020) was stolen. Yesterday I got a phishing email impersonating Apple and saying that my Mac was found (find my). Unfortunately I clicked as everything looked like it was an official Apple page and I was asked to log in to iCloud. I realised only a few minutes afterward that it was a phishing email and that indeed the mac disappeared from “find my”.

I immediately changed my Apple ID password. My questions are, are/were the thieves able to also crack/change my Lock Screen password and therefore access all my “offline stuff and folders”? Considering the timing and that they didn’t change the password, would they have collected the id account only for erasing the device and being able to re-sell it or shall I worry about all my personal info, credit cards, passwords etc that were present on iCloud even if they only accessed it for a few minutes? Would they have downloaded all this info? Thanks!

MacBook Pro 13″, macOS 12.7

Posted on Jan 28, 2024 2:47 PM

Reply

Similar questions

3 replies

Jan 28, 2024 2:57 PM in response to mda77

Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support


For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support


For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support


Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support


Related materials:

Personal Safety User Guide

Personal Safety User Guide - Apple Support

> open the Table of Contents and review the articles


A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support


Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support



Jan 29, 2024 2:00 PM in response to mda77

I have never had this happen to me so I don't know the details.


I would never click on a link even if I was fairly sure it was from Apple. I would instead go to an Apple web page and try to find a link there.


If you know how to look at mail headers (normally hidden from you but present in every email, tracking is route), look for IPs starting with "17".


About identifying legitimate emails from the App Store and iTunes Store --> Identify legitimate emails from the App Store or iTunes Store - Apple Support


Recognize and avoid phishing messages, phony support calls, and other scams - Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


- Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address*.

- Apple e-mails originate from @apple.com or @itunes.com but it is possible to spoof a sender address. "Apple email related to your Apple ID account always comes from appleid@id.apple.com." - About your Apple ID email addresses - Apple Support

- Set your email to display Show Headers or Show Original to view Received From. Apple emails originate from IP addresses starting with "17.".

- Mouse-over links to see if they direct to real Apple web sites. Do not click on them as this just tells the spammer they have a working e-mail address in their database. If you are unsure, contact Apple using a link from the Apple.com web site, not one in an email.

- Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. March 2018 post by Niel https://discussions.apple.com/message/33129140#message33129140 - "Emails saying that your Apple ID has been locked or disabled are always phishing. If one actually gets disabled, its owner will be told when they try logging into it instead of through email."

- Apple will not ask for personal information in an e-mail and never for a social security number.

- Scams may have bad grammar or spelling mistakes.

- Apple will not phone you unless it is in response to a request from you to have them call you.


* Exception: https://discussions.apple.com/thread/8483395?answerId=33701414022#33701414022


Forward email attempts as an attachment (in MacOS Mail use the paperclip icon) to: reportphishing@apple.com then delete it.


Jan 29, 2024 1:10 PM in response to Limnos

Thanks and can anyone explain the difference between the emails from Apple ID and exactly what actions can trigger them and from where (app vs web, etc) they are generated:


Your Apple ID password has been reset

Your Apple ID information has been updates (password)

Your Apple ID has been unlocked


specifically also when the “unlocked” email appears and after how long.

I’m trying to understand what actions the thieves did and for how long they had access to my Apple ID.


Thanks

Marco

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro stolen - Apple ID hacked via phishing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.