Mail on MacBook constantly unable to recognise Hotmail account name & password (and app-specific password)

As title says, my MacBook's Mail is now not recognising my Hotmail account which I have used in Apple products for 10+ years.


I have tried doing the below, which is the top recommended for this issue on the Community pages - in 2 different ways: by adding the app-specific password first and then closing Mail first then waiting 5 mins to open it again, by closing Mail then adding the app-specific password then closing for 5 mins and reopening.

Mail will work again and sync emails... but then it asks me for my password again?


While in Hotmail, Go To:

  1. User Name(Top-Right)
  2. View account (Second Option Down)
  3. Security (third tap in from top-left)
  4. More security options (Far-Right)
  5. App passwords (Third Pane Down)
  6. Create a new app password
  7. Click Done
  8. Use that app-specific password in the Mail app on your MacBook Pro.


ALSO - I have gone to my Macbook's System Preferences, Internet Accounts, and changed the password there to the app-specific password to match what I've inserted in Mail. Still does not work.


Extra info:

Mail on my iPhone working normal as ever.

Have tried changing my password to see if that's the problem - Mail not accepting this either.

Hotmail working perfectly fine in browsers.

Have restarted my MacBook several times before/after inserting new password into Mail/System Preferences.

Have deleted my Hotmail account from Mail, then added it again. I'll add the app-specific email after I am adding the account again, it will sync up all of my Hotmail inbox, work for 5 minutes, and suddenly it'll ask me for my password again and stop syncing.


I am losing my wits trying to solve this - HELP!


MacBook Pro 13″, macOS 14.2

Posted on Jan 29, 2024 2:25 AM

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Question marked as Top-ranking reply

Posted on Oct 8, 2024 12:58 PM

For me what worked is deleting the Outlook account, going into System Preferences -> Email Accounts -> And select "Microsoft Exchange". Before I had tried it with "Add other account" and it didn't work. But through the Microsoft Exchange option it actually opens the Microsoft login interface in the popup, and it worked just fine. Within a few seconds the account also appeared in the Mail App.


I had also changed the password before this step (first in the Outlook live web app, then in the Apple passwords keychain), but not sure if this is needed.


I hope this helps!

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Mail on MacBook constantly unable to recognise Hotmail account name & password (and app-specific password)

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