Can't login MacBook due to activation lock

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Bobah.gtn Author

Level 1

4 points

Can't login MacBook due to activation lock

Hello. I've bougth a MacBook, in local shop. but earlier that macbook was bought in AMAZON

When we erased macbook for a present we can't login again due to activation lock.

Apple support asks me for additional from shop.

I asked local shop for purchase documents, that this macbook was sold by AMAZON and they gave it to mee.

I have all documents from local shoop, box from macbook with all labels, but apple support asks me for additional information.

Please hepl me.

[Edited by Moderator]

MacBook Air (M1, 2020)

Posted on Jan 30, 2024 11:48 PM

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Answer 1

Top-ranking reply

KiltedTim

Level 10

233,336 points

Jan 31, 2024 8:57 AM in response to Bobah.gtn

Unfortunately, that’s not going to be acceptable to Apple in all likelihood.

Much, if not most of the products sold on Amazon are NOT being sold by Amazon. They are from 3rd party sellers.

Unless you can product the original proof of purchase from an authorized retailer, Apple can’t help you.

Since it’s already been established that you did not purchase it from an authorized retailer, you’re out of luck.

Return it to the shop where you bought it for a refund if you can.

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Answer 2

Jan 31, 2024 1:28 AM in response to Bobah.gtn

Did you try to contact Amazon about that?

They will have to provide you with a receipt or other proof of ownership.

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Answer 3

Bobah.gtn Author

Level 1

4 points

Jan 31, 2024 8:48 AM in response to Ingo2711

The local shop contacted Amazon and gave me a invoice

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Answer 4

Bobah.gtn Author

Level 1

4 points

Jan 31, 2024 10:39 PM in response to KiltedTim

in my case Amazon is the 3rd party seller. My shop is located in Russia. regular people lost full support of many products. I can Refund, because the hardware works good.

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Can't login MacBook due to activation lock

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