New-to-me 2017 iMac restarting because of a problem

Hi. I just bought a used 2017 iMac with an SSD. I have not transferred any files or apps to it. It just has system software (Ventura) and so far I've only used it for web browsing,, saved a few TextEdit files and sent a few messages. The last two mornings when I signed in, I had the message that the computer restarted because of a problem. Even my 2011 limping iMac rarely restarts itself. I have saved the problem reports from the last two days. Should I run any tests to check the system? I want to know now if I should return it before I start transferring files. I'm not a techie, but did just run Apple Diagnostics (which found no issues). Should I run Etre Check or anything else to check it? Only have attached an old Apple keyboard, a random wired mouse, and a lightning cord. I've attached my problem report. Also, why does the hard drive have five volumes? (see attached images)(Sorry if this is an obnoxious amount of info to include).


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iMac 21.5″

Posted on Jan 31, 2024 7:08 AM

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Question marked as Top-ranking reply

Posted on Jan 31, 2024 1:08 PM

Whenever you acquire a used device, you should always perform a clean install of the OS by first erasing the whole physical drive followed by installing macOS. This way you know you have a clean pristine installation of the OS without any nasty surprises that may be lurking from the previous owner. Plus a clean install of macOS will reveal whether the Mac has a firmware password lock enabled and possibly even whether the device is still being managed by a previous owner. Both are bad and indicate the device was not properly prepared for resale....plus there is nothing you can do about either one so return it for a full refund if that is the case. Some iMacs may have a Fusion Drive, so erasing the Fusion Drive item is the way to go although I personally would break the Fusion Drive and issue the command to recreate the Fusion Drive. Here is an Apple article for what a person should do when selling a Mac:

What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


Even if the previous owner did those steps, I personally would still perform a clean install of macOS myself just to make sure it was done properly and to make sure that the previous owner has not locked or left it in a managed state.


The kernel panic indicates an issue with configuring the power state of the GPU. Hard to say if this is a hardware or possibly software issue since the OS is unknown. If you perform a clean install and still get these Kernel Panics, then it would most likely be due to a hardware issue.




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Question marked as Top-ranking reply

Jan 31, 2024 1:08 PM in response to ChrisDtn

Whenever you acquire a used device, you should always perform a clean install of the OS by first erasing the whole physical drive followed by installing macOS. This way you know you have a clean pristine installation of the OS without any nasty surprises that may be lurking from the previous owner. Plus a clean install of macOS will reveal whether the Mac has a firmware password lock enabled and possibly even whether the device is still being managed by a previous owner. Both are bad and indicate the device was not properly prepared for resale....plus there is nothing you can do about either one so return it for a full refund if that is the case. Some iMacs may have a Fusion Drive, so erasing the Fusion Drive item is the way to go although I personally would break the Fusion Drive and issue the command to recreate the Fusion Drive. Here is an Apple article for what a person should do when selling a Mac:

What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


Even if the previous owner did those steps, I personally would still perform a clean install of macOS myself just to make sure it was done properly and to make sure that the previous owner has not locked or left it in a managed state.


The kernel panic indicates an issue with configuring the power state of the GPU. Hard to say if this is a hardware or possibly software issue since the OS is unknown. If you perform a clean install and still get these Kernel Panics, then it would most likely be due to a hardware issue.




Feb 16, 2024 12:01 PM in response to Barney-15E

I had a thumb drive attached and an aftermarket lightning cord (plugged into a really old iPhone) when it restarted once overnight two nights in a row with a kernel panic. (come to think of it, I now have that cord plugged into my older iMac, and it has been restarting once a day or so but not giving a kernel panic message) I reinstalled the system software and it hasn't restarted since Jan 30/31. Still just using it for web browsing, and I need to return by the 26th if I'm going to. If I got another iMac, the specs for the same price wouldn't be as good. I'd love to keep it, but not if it's a problem. I'm just not sure if the reports give enough info to say it's GPU or something else. I'm not a techie. According to HWTech "Hard to say if this is a hardware or possibly software issue since the OS is unknown." I'd hate to return it because I had plugged a bad cord into it or something.

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New-to-me 2017 iMac restarting because of a problem

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