Level 1

23 points

How to Reset Vision Pro After Password Lockout

I setup my Vision Pro this morning and created a password during the setup process. This afternoon I disconnected the battery cable and after re-connecting I was prompted for my password/pin. I have tried to enter the password that I thought I had set this morning multiple times but at this point I am now locked out for an hour. I have scoured the support articles and have found no mention of a method for resetting the device under these circumstances.

Is there a method to reset the Vision Pro when the login password is forgotten?

Apple Vision Pro

Posted on Feb 2, 2024 4:14 PM

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dirty-j

Level 1

16 points

Posted on Feb 5, 2024 4:57 AM

From what I have found this morning across forums and discussions, it would appear that you are correct in that much like the Apple Watch and Apple TV, there isn’t a way for the end user to restore themselves. I only found recovery mode and had incorrectly assumed that, like when a new iPhone is released, a software compatibility update would be pushed out for macOS and we would be able to restore as needed. One would think “It’s $3500. Surely Apple made a way for the user to restore”, but no. The battery cable is apparently only for power and not data.

You must schedule a retail appointment or contact AppleCare and mail it in to be reset.

it blows my mind that this is the case, but as for now, and who knows, maybe indefinitely, it is what it is.

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24 replies

Feb 3, 2024 3:14 PM in response to jayKlo

Thanks for this update. Very disheartening to hear. I've decided I'm just going to return my Vision Pro to the store tomorrow and buy a new one. I'm not going to sit there for hours while they figure this out. This is Apple's screw-up.

Feb 4, 2024 11:37 AM in response to GenomeDoc

I can't get vision pro to connect to Macbook either with Finder or Apple Configurator. My problem is different from everyone else's though. I can't even get mine to boot up. I just blinks the Apple logo on the face screen and I can't get it to boot up.

iRob86

Level 1

14 points

Feb 4, 2024 9:28 PM in response to dirty-j

What are you referencing that this is the solution? Data doesn’t go from the battery to the AVP. I believe this is why you would need the developer strap to restore an AVP.

I would love to be wrong on this but I’m not sure how your solution would work with the MagSafe connection to the AVP.

adri5n

Level 1

9 points

Feb 2, 2024 6:40 PM in response to jayKlo

I’m having the same issue, this is very unfortunate and annoying. Hope someone can help us find an answer soon.

Feb 3, 2024 1:19 PM in response to dirty-j

dirty-j do I need to have the Apple Configurator app from the App Store installed on my MacBook? I followed the steps and plugged the Apple Vision Pro into the laptop and I don't see it in finder.

dirty-j

Level 1

16 points

Feb 4, 2024 1:03 PM in response to bad_Magic

They do sell it. It’s $300 and intended for developers to be able to get their apps installed faster than over WiFi.

LB897

Level 1

8 points

Feb 4, 2024 3:49 PM in response to jayKlo

Sounds like many are in the same boat. Has anyone had success with anything other than going into retail?

Ashcon

Level 1

5 points

Feb 4, 2024 4:12 PM in response to jayKlo

Same issue.

dirty-j

Level 1

16 points

Feb 5, 2024 4:08 AM in response to iRob86

What are you referencing that says data will not pass through the battery cable?

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How to Reset Vision Pro After Password Lockout