Check this link...
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If that doesn't help, you will need to make an appointment at the nearest Apple Store for a repair...
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
1 reply
A.problem was detected with the TrueDepth camera. Face ID has been disabled.