The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
iPhone XS Max, iOS 17
If you don't have an Apple Store all that close, or you just don't want to deal with the crowds there, you can take the phone to an authorized Apple service shop.
You can find a list of authorized shops in your area using this link:
That’s a hardware problem.
Make an appointment at the Genius Bar of your local Apple Store.
A problem was detected with the TrueDepth camera. Face ID has been disabled
