Unable to connect to WiFi after restoring iPhone

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lolaliz2024 Author

Level 1

5 points

Unable to connect to WiFi after restoring iPhone

My iPhone 14 pro was in repair, now it is back and I need to restore my phone through iCloud. In the beginning the phone is connecting to our home wifi network just fine, but once I connect to iCloud and I am logged in, the wifi connection breaks and 5G takes over. The funny thing is that it shows I am connected in my wifi settings, though I am not. And when I try to switch wifi off and on again, it seems to connect and it all looks fine, but, in reality, I am not connected. I have tried 'forget network', 'reset location and privacy settings', network settings', 'factory reset' and I turned my wifi router off and on again. No one else in the house (all iPhone users) have this problem so it seems relating to restoring my phone from iCloud and it starts the minute I log in on iCloud, because after the factory reset it worked fine, until the step in the configuration when you restore your data from iCloud. Please help. Thank you

[Re-Titled by Moderator]

iPhone 14 Pro

Posted on Feb 4, 2024 12:03 PM

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Answer 1

Top-ranking reply

Uminsk

Level 1

14 points

Apr 7, 2024 12:13 AM in response to lolaliz2024

I had the same issue with a family member’s iPhone 13 and figured out the problem was that some stale VPN configurations (from Norton, who uses that?!) had been restored and were constantly trying to reconnect, blocking the wifi connection.

Deleting the VPN configurations did the trick.

Sorry a few months late for the OP, but sharing for the next person..

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Answer 2

Sglux

Level 1

8 points

Jul 8, 2024 10:33 AM in response to lolaliz2024

I just had the same issue after resetting my iPhone from iCloud. It was the old VPN settings. Go into VPN on setting and delete what’s there and then the phone will connect to the Wi-Fi right away.

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Answer 3

lolaliz2024 Author

Level 1

5 points

Feb 4, 2024 11:40 PM in response to MrHoffman

It seems to be a software problem, because I tried to restore the iPhone I was using whilst my iPhone 14 was in repair and which I had 'wiped clean' after my iPhone 14 had returned, and the exact same thing happened with that phone. In addition, my iPhone 14 did not need repair it turned out, so they have not done anything with it. It happens when you sign in on iCloud and it starts restoring your data.

Anyone?

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Answer 4

Feb 4, 2024 6:23 PM in response to lolaliz2024

Restart the Wi-Fi router. If that restart fails to re-establish a reliable connection (and I wouldn’t expect it to), then with all you've already done, re-contact whoever repaired this iPhone, and discuss this problem with them.

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Answer 5

Feb 5, 2024 5:51 AM in response to lolaliz2024

Have you checked your Wi-Fi router firmware version? I’ve had weird issues due to down-revision firmware.

iCloud Keychain does maintain your Wi-Fi settings and password, yes.

I’m met iCloud Keychain corruptions here too, though only very rarely with the Wi-Fi data.

When I’ve needed to reset iCloud Keychain, I’ve shut that off in all devices (verify your list of connected devices here, too), restarted everything, reset the Wi-Fi SSID and password in one place, and then re-enabled iCloud Keychain there, waited a minute or so, and then everywhere.

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