iPhone 12 Bluetooth and WiFi not working

My sons 12mini's wifi and bluetooth are not working. The phone has the latest iOS 17.2.1 instlled. Tried shut down restart, and network reset. No luck. He is a bit rough with his stuff, so I haven't ruled that out. Both of these issues started as far he can tell at the same time. Heres what it's not doing.


  1. Wifi will not turn on. In the settings menu, with wifi tab open, you Can Not toggle it to on. Nothing happens when you tap it. If you goto the drop down on the lock screen, it's shows it's off, you can hit the wifi icon and it will change to blue, but no "pie" shows up at the top of the screen. If you go back to settings, no change, it's still off like it's locked out.
  2. Bluetooth is not opening. In the settings menu, with the bluetooth tab open, theres the spinning wheel where the on/off toggle should be. You Can Not turn it off or on in settings. Again on the lock screen the same actions as with wifi result in the same outcome, no change.


The phone has a case on it, but he's a teenager and on it all time. My guess it probably gets dropped at least once a day. He dropped it yesterday, but didn't notice if the issues started immediately thereafter. The cellular services are working still, so wifi isn't as big an issue, but no bluetooth.... that's big issue.. I don't want to buy him a new phone, since this one is just over a year old. Any help would be much appreciated.


[Re-Titled by Moderator]

iPhone 12 mini

Posted on Feb 4, 2024 1:41 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2024 6:08 PM

It appears that you performed the basic troubleshooting for a software issue with this matter. You have not been able to fix the issue. This tells me that this is a hardware related concern.

My recommendation is that you contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.


Axel F.

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 4, 2024 6:08 PM in response to Tmooseak

It appears that you performed the basic troubleshooting for a software issue with this matter. You have not been able to fix the issue. This tells me that this is a hardware related concern.

My recommendation is that you contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.


Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Bluetooth and WiFi not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.