I updated iphone 14 mini to ios 17.3. now I can't seem to post photos online

I made the mistake of buying an iphone 14. I made the apparently worse mistake of upgrading to ios 17.3. Now, I can't share photos online. Permissions haven't changed (I checked). In Bluesky and Mastodon, I can see my photos and select them, but they refuse to upload. Is this something that can be fixed? Or should I throw this overpriced brick in the trash and buy a better, non-apple phone? I wish I'd kept my old iphone 7, that just worked, for a very, very long time. I'm a professional artists. Just not being able to share images anymore is unacceptable, and will destroy my business!

iPhone 13 mini, iOS 17

Posted on Feb 4, 2024 8:45 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 4, 2024 9:08 PM

I wonder if this is a JPEG (JPG) vs. HEIF thing.


JPEG is a picture format that's been around a very long time. HEIF is a newer one – and so photos in HEIF format are compatible with a narrower range of applications. The advantage of HEIF is supposedly that it delivers better quality with the same amount of compression; or more compression for the same amount of quality.


"Though capturing in HEIF and HEVC format is recommended, you can set … devices [which support these formats] to capture media using the older formats, which are more broadly compatible with other devices and operating systems."


Using HEIF or HEVC media on Apple devices - Apple Support


I'm guessing that your iPhone 14 was set up, by default, to use HEIF. Although I don't know how your iPhone 7 was set up, it might be worth telling your iPhone 14 to use the "More Compatible" formats (as described in the article). After that, take some new photos and see if you can upload them.

Similar questions

4 replies
Question marked as Top-ranking reply

Feb 4, 2024 9:08 PM in response to n8zilla

I wonder if this is a JPEG (JPG) vs. HEIF thing.


JPEG is a picture format that's been around a very long time. HEIF is a newer one – and so photos in HEIF format are compatible with a narrower range of applications. The advantage of HEIF is supposedly that it delivers better quality with the same amount of compression; or more compression for the same amount of quality.


"Though capturing in HEIF and HEVC format is recommended, you can set … devices [which support these formats] to capture media using the older formats, which are more broadly compatible with other devices and operating systems."


Using HEIF or HEVC media on Apple devices - Apple Support


I'm guessing that your iPhone 14 was set up, by default, to use HEIF. Although I don't know how your iPhone 7 was set up, it might be worth telling your iPhone 14 to use the "More Compatible" formats (as described in the article). After that, take some new photos and see if you can upload them.

Feb 4, 2024 9:06 PM in response to n8zilla

iOS updates generally aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. Posting Photos online issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors.



See what each update does: About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I updated iphone 14 mini to ios 17.3. now I can't seem to post photos online

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.