Unresponsive, won’t turn off, and three gray squares

iphone 12 mini.. an alarm is going off, but the screen is black EXCEPT for three small gray stacked squares on the lower left side. Cannot turn phone off via hard reset.


what the heck??

iPhone 12 mini

Posted on Feb 5, 2024 8:23 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2024 8:38 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.


Axel F.

1 reply
Question marked as Top-ranking reply

Feb 5, 2024 8:38 PM in response to SaraSparkles

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If that does not help, then contact 👉 Official Apple Support OR you can always get your iPhone examined at the Apple Store 👉 Genius Bar Reservation and Apple Support Options or at an Authorized Service Center for further diagnosis and evaluation.


Axel F.

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Unresponsive, won’t turn off, and three gray squares

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