User profile for user: MarkyP_2023
MarkyP_2023 Author
User level: Level 1
18 points

Markup in Files on iPadOS corrupting PDFs

Hi Community,


I’ve been using Markup to annotate PDFs on iPadOS for a few months now and have experienced several instances of corruptions of PDFs (i.e. Files, Books, nor Adobe Acrobat are able to open the PDF). After the file has been corrupted, the file thumbnail in files just shows the text ‘pdf’ in blue.


im not doing anything crazy - just scribbling annotations on the PDFs using Apple Pencil.


I’m currently running iPadOS 17.3 on an iPad Pro (11-inch) (3rd generation), but I also experienced this issue on the same iPad when running iPadOS 17.2 prior to updating.


On the first occasion I lost 1 month of edits!!! After this I began duplicating files throughout the day to minimize data loss should this happen again..


it happened again this morning and I lost 4 hours of edits, so decided to raise the issue.


Has anyone else experienced this?


My recommendation - Do NOT use Markup in Files on iPadOS For critical work until this is fixed by Apple.

Posted on Feb 6, 2024 9:20 PM

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User profile for user: MarkyP_2023
MarkyP_2023 Author
User level: Level 1
18 points

Posted on May 12, 2024 8:20 PM

Update:


In my case, the number of times I experience this issue is directly proportional to the size of the PDF being marked-up. Below 1.5GB everything was pretty stable, but once I got above that, the whole thing became a lot more flaky. In the end I had 2 working copies of the PDF with the first 50% of the markups in the first file and the rest in the second file. Not very convenient, but it saved me having to redo all markups using another program.


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User profile for user: LotusPilot
LotusPilot
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Jun 10, 2024 1:25 AM in response to DrAnuchand

DrAnuchand wrote:

Im a doctor who took notes on the ipad, on pdfs using markup, but now all the files are corrupted and not opening , ive lost notes for two days worth of classes, and its so much work down the drain. Apple really needs to find a solution for this. Kindly email me with a response


Perhaps understand the Apple Support Community is a user-to-user technical forum. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitor nor participate here.


As such, if you anticipate reaching Apple through these forums, you will be sadly disappointed. Nobody will contact you via email in response to anything that you post within this Community.


You might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


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Markup in Files on iPadOS corrupting PDFs

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