Can't restore old iPad info to new iPad because of code discrepancy

I bought my daughter a new iPad. Her old iPad used a 4-digit code for login. When we try to pair the new iPad, it asks for a 6-digit code. Since there were only ever four digits before, we cannot complete the pairing, so all of her old data is hanging in Apple Purgatory somewhere. How do we get around this/address this to complete the process and regain access to her previous data?

iPad (9th generation)

Posted on Feb 7, 2024 1:46 PM

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Posted on Feb 7, 2024 4:35 PM

osmosiphobe wrote:

I bought my daughter a new iPad. Her old iPad used a 4-digit code for login. When we try to pair the new iPad, it asks for a 6-digit code. Since there were only ever four digits before, we cannot complete the pairing, so all of her old data is hanging in Apple Purgatory somewhere. How do we get around this/address this to complete the process and regain access to her previous data?

Use the other 2 methods Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support

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Question marked as Top-ranking reply

Feb 7, 2024 4:35 PM in response to osmosiphobe

osmosiphobe wrote:

I bought my daughter a new iPad. Her old iPad used a 4-digit code for login. When we try to pair the new iPad, it asks for a 6-digit code. Since there were only ever four digits before, we cannot complete the pairing, so all of her old data is hanging in Apple Purgatory somewhere. How do we get around this/address this to complete the process and regain access to her previous data?

Use the other 2 methods Transfer data from your previous iOS or iPadOS device to your new iPhone or iPad - Apple Support

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Can't restore old iPad info to new iPad because of code discrepancy

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