Since Apple update 17.3.1 my wife and I can no longer receive Comcast’s email on our iPhones. We can access our Comcast email using iPhone Internet browsers, but not the iPhone Mail client. I’ve twice deleted, rebooted, and reinstalled the Comcast account via iPhone Settings/Mail, but I continue to get “Comcast not available.” What happened and when will Apple fix this?
iPhone XR, iOS 17
Found this Great answer:
https://discussions.apple.com/thread/254833656?sortBy=best
Essentially, log into Xfinity email using a browser, select Settings upper right, Security, upper left check “Third Party” authorization.
It took four days and two new iPhones because it appears to me Comcast didn’t warn users of the security change. Special thanks to the above Apple Discussions thread!!! 👍👍
I now wonder exactly how to re configure Comcast Mail on my iPhone 14. There does not seem to be an option to change the ports in the set up of ‘Other’ mail accounts to do this?.
If anyone knows how to do this I would be pleased to learn - so I can attempt to reconfigure my Comcast mail.
In the meantime your workaround of forwarding emails addressed to my Comcast mail to another reliable email address works - Whilst inconvenient it is great as a temporary solution
thanks for that suggestion.
Addendum- having lost patience and given up trying to reinstall/configure and successfully set Comcast email to fwd to another email account (which worked successfully) - I tried again to reinstall on my iPhone today - with no great hopes - BUT!!!!!
WHAT A SHOCK - the reinstall worked - no delay - immediate acceptance and is now fully functional again.
Clearly, imo, someone at either Apple or Comcast have been listening to our issues - but no admission of guilt or explanations received - nor update to say all is running again😱.
happily resolved😀😀😀
well done team 👍👍
I totally agree. Something 'unconventional' and dishonest must be occurring between Xfinity Mobile and Apple that's punishing the customers. Please, Companies, level with us. We're being left out in the cold.
I just encountered the same issue. My comcast email was not working properly on my iphone only. Worked fine on web-based email on my PC, and outlook on my iMac. I think it has something to do with the new iOS rolled out, i noticed it in 17.5 & 17.51. Could be a bug? My email on the phone works intermittently, so i have to manually check it, so fetching and usually I get the error message in there about the wrong username and password. Then it works, then it doesn't....
Not sure if it's an iOS issue or Xfinity issue. BUT it's an issue.
I went on to get myself a gmail account. Just in case this BS doesn't resolve itself soon.
I have COMCAST email accounts synced with my phone. Two of them. I don’t have any problem getting emails on those already on the phone. The problem I’m having is it will not allow me to sync with another Xfinity account that I have. It gives me the same answer. COMCAST is not available at this time. Very frustrating.
Here are the latest screens received. The first before and after deleting the account as recommended, and the second during follow-on attempts to reestablish the account.
Again. It was a Comcast problem.
I am having the same issue for the last few days. 17.4.1 iOS.
Any suggestions?
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This did not solve the problem. My Comcast email doesn’t work on any of my Apple devices for weeks now. Message says no password entered but I have retyped it and still get the same error message
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