Since Apple update 17.3.1 my wife and I can no longer receive Comcast’s email on our iPhones. We can access our Comcast email using iPhone Internet browsers, but not the iPhone Mail client. I’ve twice deleted, rebooted, and reinstalled the Comcast account via iPhone Settings/Mail, but I continue to get “Comcast not available.” What happened and when will Apple fix this?
iPhone XR, iOS 17
Found this Great answer:
https://discussions.apple.com/thread/254833656?sortBy=best
Essentially, log into Xfinity email using a browser, select Settings upper right, Security, upper left check “Third Party” authorization.
It took four days and two new iPhones because it appears to me Comcast didn’t warn users of the security change. Special thanks to the above Apple Discussions thread!!! 👍👍
I think there is a compatibility issue with the iOS mail client after Comcast changed configurations. And if you access the mail server via a web browser, it could work because the URL will connect the browser with the correct port/configuration.
The fact that you are able to download emails when you connect via another ISP or data via the mail client, leads me to believe the problem is on Comcast's side.
As a rule of thumb, I try to stay clear of mail servers that the ISPs provide. I used to have a Roadrunner email, that gave constant errors via the mail client and when connecting from overseas, so I stopped using it. And it became worse when Spectrum bought RR.
A temporary solution (while you sort this out) is to have the Comcast emails forwarded to another email account (ie iCloud mail)?
I think someone at Xfinity or Apple or both has been reading our thread because everything seems to be working as it was before this popped up early this month. We returned home and Comcast/Xfinity email is flowing normally through the iPhone Mail client. We’ll never know what correction was required but for our part…my household that is…everything seems to be working. There was no need for the long drive, hassle and expense of replacing two iPhones ☹️. But, we are back to normal! Thanks FelipeV for your interest, involvement, insights, and extra effort! 👍👍
Access you email configuration via SETTINGS>>MAIL>>ACCOUNTS>>Select the amount you want to modify. Usually, depending on the server the settings for port etc are under advanced. My experience with ISP mail servers is that they don't play good with the SSL option turned on.
That’s great…
just checked mine and it says Cannot Connect (no change there unfortunately)😰
but the workaround of having Comcast forward my emails to my gmail address works well enough till the issue is sorted for all.
tried reinstalling Comcast mail again but they have not sorted this as yet.
Glad it's working now. Maybe they (Comcast) reconfigured the settings so that they work. I really think it was on. the Comcast side.
Did you try accessing the mail configuration as I explained above? Try turning off SSL encryption.
Sudden loss of iPhone Comcast email access
