I've already booted in safe mode, used the First Aid Disk Utility (found no problems) and restarted the computer, an iMac (Retina 4K, 21.5-inch 2019, processor: 3.2 GHz Intel Core i7) but it keeps failing to download Sonoma. I don't know what else to do.
iMac 21.5″, macOS 10.14
If you're experiencing issues with downloading the Sonoma update on your iMac, there are a few additional steps you can try to troubleshoot the problem:
1. Check Network Connection: Since the error message indicates a lost network connection, ensure that your internet connection is stable and not experiencing any interruptions. You can try accessing other websites or downloading files to verify the reliability of your network connection.
2. Restart Modem and Router: Sometimes, issues with the network connection can be resolved by power-cycling your modem and router. Simply unplug them from power for about 30 seconds, then plug them back in and allow them to restart.
3. Use Different Network: If possible, try downloading the Sonoma update using a different network, such as a mobile hotspot or a different Wi-Fi network. This can help determine if the issue is specific to your current network.
4. Download Update Manually: If you continue to encounter issues with downloading the update through the Software Update feature, you can try downloading the update manually from the Apple website. Visit the Apple Support website and search for the Sonoma update for your specific iMac model. Then, follow the instructions to download and install the update manually.
5. Reset Network Settings: In some cases, resetting the network settings on your iMac can help resolve network-related issues. Go to System Preferences > Network, select your active network connection (such as Wi-Fi), and click on the "Advanced" button. From there, you can choose to "Renew DHCP Lease" and "Apply Configuration," or you can reset your network settings entirely by clicking on the "Reset" button.
6. Contact Apple Support: If none of the above steps resolve the issue, you may want to contact Apple Support for further assistance. They can provide additional troubleshooting steps or guide you through the process of resolving the download issue.
By following these steps, you should hopefully be able to successfully download and install the Sonoma update on your iMac. If you continue to experience difficulties, reaching out to Apple Support is your best course of action.
If you're experiencing issues with downloading the Sonoma update on your iMac, there are a few additional steps you can try to troubleshoot the problem:
1. Check Network Connection: Since the error message indicates a lost network connection, ensure that your internet connection is stable and not experiencing any interruptions. You can try accessing other websites or downloading files to verify the reliability of your network connection.
2. Restart Modem and Router: Sometimes, issues with the network connection can be resolved by power-cycling your modem and router. Simply unplug them from power for about 30 seconds, then plug them back in and allow them to restart.
3. Use Different Network: If possible, try downloading the Sonoma update using a different network, such as a mobile hotspot or a different Wi-Fi network. This can help determine if the issue is specific to your current network.
4. Download Update Manually: If you continue to encounter issues with downloading the update through the Software Update feature, you can try downloading the update manually from the Apple website. Visit the Apple Support website and search for the Sonoma update for your specific iMac model. Then, follow the instructions to download and install the update manually.
5. Reset Network Settings: In some cases, resetting the network settings on your iMac can help resolve network-related issues. Go to System Preferences > Network, select your active network connection (such as Wi-Fi), and click on the "Advanced" button. From there, you can choose to "Renew DHCP Lease" and "Apply Configuration," or you can reset your network settings entirely by clicking on the "Reset" button.
6. Contact Apple Support: If none of the above steps resolve the issue, you may want to contact Apple Support for further assistance. They can provide additional troubleshooting steps or guide you through the process of resolving the download issue.
By following these steps, you should hopefully be able to successfully download and install the Sonoma update on your iMac. If you continue to experience difficulties, reaching out to Apple Support is your best course of action.
Trying to upgrade from Mojave to Sonoma keep getting "The network connection was lost"
