Apple Pay not showing in United App ver 4.1.103 on iPhone 11

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Apple Pay not showing in United App ver 4.1.103 on iPhone 11

United Airlines accepts Apple Pay (only for purchases made in the United app with a U.S. billing address). I’m using United app newest version 4.1.103 on my iPhone 11 to book new flight tickets; however, the United App does not present Apple Pay when I click ’Select a different payment method’. Phoned United Airlines for tech support, but agent could only offer to type feedback and forward to tech support without any follow-up commitment. Is this a known United app bug or Apple Pay configuration issue?

iPhone 11, iOS 17

Posted on Feb 12, 2024 5:49 AM

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Answer 1

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Seanto Author

Level 1

8 points

Feb 12, 2024 7:34 AM in response to Seanto

SOLVED! Via phone call, United Airlines tech support escalation manager just now informed solution to enable Apple Pay.

Step 1: iPhone Settings > Face ID & Passcode > USE FACE ID FOR: > select “Wallet & Apple Pay” by sliding toggle button to green (on).

Step 2: Sign into United app using mileage plus number + password which will prompt a pop-up alert ‘Face ID enrolllment’. Tap ‘Enable’ for Face ID enrollment. After competing these two steps, Apple Pay will appear via link ‘Select a different payment method’ at the purchase final payment step. In summary, Face ID must be enabled before Apple Pay will appear in United app.

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Answer 2

Jeff Donald

Level 8

44,790 points

Feb 12, 2024 7:37 AM in response to Seanto

Face ID (or Fingerprint ID) must be enabled for Apple Pay to work. It’s a safety and security feature.

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Answer 3

Jeff Donald

Level 8

44,790 points

Feb 12, 2024 6:31 AM in response to Seanto

Is you iPhone updated to latest iOS version 17.3.1?

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Answer 4

Jeff Donald

Level 8

44,790 points

May 29, 2024 7:54 AM in response to Olson_r

This how it works on an iPhone 15 Pro Max using iOS 17.5.1

Tap Shopping Cart

Tap Add a Payment Method

Select Apple Pay

Apple Pay should now appear in Payment Method Drop Down

Scroll down and tap Agree and Purchase

Confirm using Face ID and side button.

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Answer 5

Ken4150

Level 1

8 points

Mar 24, 2024 5:09 PM in response to Seanto

Thanks for posting this. I dealt with multiple United people today who didn’t have a clue as to why the Apple Pay option wasn’t being displayed and, of course, it took hours to not get a solution until I came across your post. Needed to use AP for a newly issued credit card that hasn’t been received yet. Thanks again for sharing l

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Answer 6

Olson_r

Level 1

12 points

May 29, 2024 6:58 AM in response to Seanto

I tried your solution and I still can't get it to work. I have the latest version software, phone, and Apple Pay. I turned on the face recognition and still it is not showing up as an option for me in the United App. I just opened a new United credit card and want to use it to pay for travel but I haven't received the physical card yet. I was able to add it from my chase account to Apple Pay but I can't seem to get Apple Pay to work on the united app... anyone found any other solutions?

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