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I bought my 2023 Jetta last November somehow some people
started to complain about hearing echo in their phones while I was calling them
by using wired Apple CarPlay
I called my Dealer, and I called VW support they both
refused help by saying that they can’t help me with it.
Has anyone gotten lucky with that issue from either VW or
Apple?
Is there anyone who has the same problem? Please let me know
if this can be fixed.
iPhone 13
I installed wireless apple CarPlay kit, and the echo went
away.
Siple fix for $70.00 VW should pay for it.
I installed wireless apple CarPlay kit, and the echo went
away.
Siple fix for $70.00 VW should pay for it.
Could you please link it for me?
I'm not excluding carrier (T-mobile) but how they could help
me?
When I called them, they told me to call Apple and VW.
I'm sure that VW knows about the issue, but they refuse to
help me currently.
I'm trying to find out if there are other people who have a
VW Jetta, and they have issues with echoing during calls on wired Apple
CarPlay.
If I use Bluetooth connection to call, I have no problems, but
my apple CarPlay is wired.
I have the exact same issue with my 2023 Jetta SE. The dealership claims it is something with the phone. I am not buying that because why do 4 different phones connected to my car all create the same problem? Only other issue with this car is the poor design of the sunroof and the extreme noise you get when vented or open.
There are two major sources of echoing in cellular calls. The first is network latency caused by slow network. The second is acoustic feedback caused by speakers in the car being turn up to loud. Apple can’t help with either of these issues.
Network latency is a T-Mobile issue. Turning down the speakers is an easy fix that you can test.
I did a little more digging and found several posts suggesting that it’s the radio in the car and it can be fixed by a firmware update from VW or if a third party radio/head unit, firmware from manufacturer.
They refused to help me, I talk to VW customer service and
to my dealer for almost a month,
Customer service set me an appointment with my dealer and
the dealer refused to help me.
After another 2 weeks VW customer service called me and told
me that at this time, they couldn’t help me.
I need to find people with the same issue and find out if
they receive support for VW, because I’m little disappointed how VW responded to my issue.
I have the same issue happening on my 2024 genesis. And the apple car play only works when wired. no wireless option. When I uplug the phone, even during a call the person I am talking to says that the echo immediately dissappears. The phone seemlessly switches to it's bluetooth phone connection. But now I am unhooked on car play and have to reattach the cable.... while driving... not good. I tried turning off blue tooth thinking it was the double hook up on the phone causing the problem but that did not work. Only disconnecting the cable. Not optimum, should be a better fix. Still looking for the solution.
Here is what sounds like is happening. I’ve talked to several friends and when using the wired connection the head unit is supposed to send a signal to disable a mic. A fix (firmware update) was released and VW or head unit manufacturer needs to install the firmware. The latency (echo) is caused by sound from the different mics arriving at different times, thus creating the echo. This is not an Apple issue.
In my experience, the echo is a carrier issue, usually caused by a poor connection. I would start with the carrier and work back to Apple if the carrier doesn’t have a resolution or cause.
I will give them a call, but I live near a big city, and I
never have an issue with poor connection.
If I turn the volume down in my car the person on the other
end doesn’t hear echo but I can’t hear what they say so this is not that simple.
Maybe try a VW discussion forum. VW should be willing to update the firmware for the radio if it’s their unit. It’s also possible there’s no firmware update.
See my post on the issue.
VW Jetta echoing when using wired CarPlay.
