What are the benefits for turning on a recovery key for my Apple ID VS using account recovery when I lose access to my trusted devices or phone numbers, for example if your phone number gets changed?

What are the benefits for turning on a recovery key for my Apple ID VS using account recovery when I lose access to my trusted devices or phone numbers, for example if your phone number gets changed?


I have read the response to this question and I am really confused. I have researched this issue as well and NO where does it say that in order to use the recovery key code, you must have a trusted device. Every where on apples support page you read the following....



I have set up the recovery key code according to these directions, and now with over 20 calls to apple support, they say you must have a trusted device, but that is not what the website states. I have lost over 8 years of picture/documents/I cannot even get to my email. I reason I had to change numbers and email addresses , it was due to hackers gaining access into my finical accounts. I thought I was safe to gain access to that old account because of the directions that are posted on Apple's site.


SO now what? I know there must be something they can do, because I have the correct login in and password along with the key code!!!!!!!!!!!!!!


Please someone help me get my history back, it really makes me very upset when I think about all my information just being thrown away by no fault of my own.


Please advise

Posted on Feb 13, 2024 5:10 PM

Reply

Similar questions

3 replies

Feb 13, 2024 6:25 PM in response to mack93darr

Can you please direct me to the correct instructions for me to use my recovery key. Apple support tried to assist me but the options that they were giving me, was not available. Example….

using the support app to select help a friend,

-use a new device

-go to Apple Store

-go through the support app


when those options are selected, support says there should be a blue button that says “use other options”. Or “use different phone number”.


but there is no options. We even tried to go through and get recovery from settings- it is only asking to enter a 6 letter recovery code from a trusted recovery contact. I don’t have a recovery contact person.


i have been unable to find a place for me to enter in the I have.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What are the benefits for turning on a recovery key for my Apple ID VS using account recovery when I lose access to my trusted devices or phone numbers, for example if your phone number gets changed?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.