Apps stopped syncing to Apple Health

Question

Level 1

8 points

Apps stopped syncing to Apple Health

Hi there,

I have two apps that stopped syncing data to apple health. The first one is Flo, where I upgraded my account to premium. After that, it didn’t sync anymore.

For YAZIO, I actually switched accounts to a new one and since then it doesn’t sync anymore.

I tried turning the data connection off and on again. Tried syncing apple health with iCloud in between. Tried logging out and in again in the apps.

How can I get this to work again?

Thank you!

iPhone 13 mini, iOS 17

Posted on Feb 13, 2024 10:19 PM

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Answer 1

Best reply

berea288

Level 1

9 points

Feb 24, 2024 2:42 PM in response to jeymae

I’m having the same issue. My Flo app hasn’t shared my menstrual data with the Apple Health app since December 2023. I’ve tried all the sane things to re link them but it’s just not doing it. Very annoying.

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Answer 2

h0BtilyD

Level 1

11 points

Feb 29, 2024 8:30 AM in response to jeymae

I contacted Flo and they said that it is no longer a feature anymore. “We apologise for any inconvenience this situation has caused to you.

We regret to inform you that the feature to sync your Flo data with Apple Health is no longer available in the app.”

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Answer 3

jeymae Author

Level 1

8 points

Feb 13, 2024 10:26 PM in response to SravanKrA

As the problem occurs with two different apps and the common factor is Apple Health, I would think the issue is within Apple Health too.

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Answer 4

nbc1981

Level 1

8 points

Feb 14, 2024 8:15 AM in response to jeymae

I'm having the same issue all of a sudden, also on a iPhone 13 mini, with Apple Health not syncing with Withings. I think the problem is with Apple Health. When I try things to fix it (changing settings, etc.), Health keeps freezing up and crashing. Hopefully this gets noticed and fixed soon.

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Answer 5

Mar 14, 2024 5:02 PM in response to h0BtilyD

its a bit ridiculous as in the app it says it does.

its one of the reason I paid for premium. Now it’s useless and frustrating for me… :(

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Answer 6

Feb 13, 2024 10:24 PM in response to jeymae

If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:

Identify the app developer.
Visit their website or app store listing.
Look for their contact information or support channels.
Clearly describe the issue you are facing.
Provide any necessary information they may need.
Follow their instructions and provide feedback.
Be patient and follow up if needed.

By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support

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Answer 7

jeymae Author

Level 1

8 points

Feb 24, 2024 11:26 PM in response to berea288

It is the same timeframe for me. Flo stopped syncing in December 2023.

For YAZIO, I switched back to my old account and the sync works again.

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Answer 8

Apr 27, 2024 7:00 AM in response to jeymae

I have the same problem with my Flo app! It stopped syncing with Apple Health even before I upgraded to premium. I’ve tried deleting Flo and reinstalling it, deleting all the data from Flo in the Health app and it just won’t sync. I’m the Health app when I tap on Menstruation, scroll down and tap on Data Sources & Access, then scroll down to Data Sources, Flo was there but “inactive.” I tap Edit in the top right corner and tap on Flo to activate it, but then going back one step and back into Data Sources, Flo is inactive again! I can’t make it work!

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