Camera and Flashlight not working after iOS 17.3.1 update

I completed the iOS 17.3.1 update two days ago and ever since then my back camera and flashlight won't work. I have turned my phone on and off, completed a reset, completed a hard reset, and completed a factory reset and NOTHING is working. I have not dropped my phone and it is in no way damaged, this problem literally only started once the update was completed. Looking for advice on what I can do.

Posted on Feb 14, 2024 8:33 AM

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Posted on Mar 5, 2024 12:36 PM

An update: My phone is under warranty. I took it in and they didn't replace the phone, but replaced the module in the top corner that has then camera lenses in it, which is also where the flashlight is. Works now. Thats the only solution.

58 replies

Feb 15, 2024 7:38 AM in response to QuinnP23

The same has happened to me! I’ve tried every fix I’ve found and nothing. I have found my camera and flash

works if I zoom to 0.5, but otherwise the main camera will not work. The selfie camera works! The torch is not working either.

Apple has not released anything about this issue but so many are posting about it!

I keep checking for a new update.

I hope someone replies to this post with a fix that works.

Feb 26, 2024 7:25 AM in response to Brent C

So the camera facing me works ok but, the outward facing camera has a blank screen and no flash. If I continually try to de-zoom and get it to 0.5X, it takes a picture with a wild looking rainbow color across half the picture. Still no flash either. I use my phone to document lots of things at work. I might finally go Android if this is not resolved. My iphone 14 has never been dropped or damaged. It was the morning after the 17.3.1 overnight update when I noticed the camera and flash stopped working.

Please help us out Apple. It’s not just me having this issue.

Apr 30, 2024 5:21 AM in response to sb1364

I agree I am so tired of either unable to update due to storage issues even when I delete practically everything to update software storage shows too full then when I can update something doesn’t work. In this case it is my flashlight which only works if I use my flash with camera and camera only works now on 0.5 magnification and that too days to figure out. Prior to this I was told I needed to pay to fix the phone or replace it but clearly the flashlight works it’s the flashlight icon that is not working

May 17, 2024 12:46 PM in response to QuinnP23

hey! I just run into the same problem 2 days ago: 1x, 2x, flashlight not working, 0.5x works but puts a blue glow on the pictures taken (on the preview of the camera nothing’s shown). It’s 100% software failure, and tried everything to fix it: reset, turning off everything what could interfere with it, but nothing. Updated to 17.5, nothing changed. Has anybody else met with a solution besides of getting ripped off with good amount of money for something which is not even your fault? thanks

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Camera and Flashlight not working after iOS 17.3.1 update

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