iPhone 15, Face ID just stopped working this morning. No new updates, and I tried restarting the phone. When I try to reset the Face ID, it just keeps telling me to “move the phone lower” or “face is not in screen” but I can see it is perfectly centered. Anything else I can try before taking it in?
So I do have a screen protector, and after you asked that question I looked at it and there was a tiny hairline crack right over the camera. I changed out the screen protector and that fixed it! Thank you!
So I do have a screen protector, and after you asked that question I looked at it and there was a tiny hairline crack right over the camera. I changed out the screen protector and that fixed it! Thank you!
Hello~ Try using a soft cloth to clean camera lens and restart your iPhone. Do you have a screen protector? Any message about your True Depth camera?
~Katana-San~
I have the same issue same timeline - no case no hairline crack still an issue - I’ve reset everything no dice.
I contact Apple support and it got escalated and the call back never happened
Issue completely went away - for about 10 minutes and returned and then went away again 3 hrs later for about a half hour second time - but it has returned again and Face ID is been completely inoperable for the past 5 hrs
This has to be a software update issue with 17.3.1 is my thought - as it’s been a bit clunky since I updated 4-5 days ago
PS turn off ‘stolen device protection’ because that only makes it more of a nightmare
Any others have issue or report to Apple ?
13 Pro Max
17.3.1
Hello~ Good work and you are most welcome!
~Katana-San~
Face ID stopped working
