I am not able to sign up to the Apple TV+ free trail from the UK on any of my devices, including the Xbox app. I have updated all of these devices to the latest version and in each case I get the same message when I click on the ‘Start free trial’ button - “Cannot connect”, with a retry button. This has happened on consecutive weekends.
Do you have an Apple ID account with complete info including linked payment method? That is required for use.
Did you find where to sign in to the Apple TV app (in-app Settings﹥Accounts﹥) with the valid Apple ID?
Apple ID - Official Apple Support
How to create a new Apple ID (if you don’t have one yet) - Apple Support
Manage (edit) your Apple ID online - Apple
Payment methods that you can use with your Apple ID (by country) - Apple Support
Add a payment method to your Apple ID - Apple Support
If you need to change or update your Apple ID payment method - Apple Support
Could it be that you use a non-standard DNS that may not have the correct address data for Apple servers?
Could it be that a firewall setting prevents the app from contacting remote Apple servers?
If the issue persists after these checks and optional corrections, then please contact the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Do you have an Apple ID account with complete info including linked payment method? That is required for use.
Did you find where to sign in to the Apple TV app (in-app Settings﹥Accounts﹥) with the valid Apple ID?
Apple ID - Official Apple Support
How to create a new Apple ID (if you don’t have one yet) - Apple Support
Manage (edit) your Apple ID online - Apple
Payment methods that you can use with your Apple ID (by country) - Apple Support
Add a payment method to your Apple ID - Apple Support
If you need to change or update your Apple ID payment method - Apple Support
Could it be that you use a non-standard DNS that may not have the correct address data for Apple servers?
Could it be that a firewall setting prevents the app from contacting remote Apple servers?
If the issue persists after these checks and optional corrections, then please contact the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Cannot sign up to Apple TV+ trial
