My MacBook Pro is very slow

My MacBook Pro 2015 15-inch is becoming slow. I did diagnostics and it gave no issues found. I use it for emails and browsing and fans get on most of the time. Can’t find the issue. Help. What should I do?


battery is 450 cycles.

I have the latest version of 12.7

It's always plugged in and on a stand connected to the monitor.

support tried doing a second user but the same results.

local store said they won’t check old Macs

Posted on Feb 19, 2024 3:03 AM

Reply
11 replies

Feb 19, 2024 7:58 AM in response to Abood)

The most common cause of "slow" in Retina Macbook Pros is the installation of useless third-party utilities that claim to protect, disinfect, clean, or otherwise pamper your Mac. They interfere with elegant automated maintenance and protection routines you paid Apple to build into the operating system. That includes client-side VPNs—those that get hyped in TV adverts.


Do you have any anti-virus/security apps, so-called "cleaning" apps, or other fearware installed?


local store said they won’t check old Macs


True—sadly it's been that way a long time. And we are end users like you who can neither see nor touch your device for evauation. However there is a tool developed by one of our most respected members here that lets us safely and remotely look for issues without our playing a protracted game of "20 Questions" that could go on for days.


We can quickly and within the confines of these forums help you determine what issues are at play if you use EtreCheck Pro, available here:


https://etrecheck.com/index


The free version will do nicely for this purpose, although the app is worthy of our financial support.


We can see hard data about drive performance, software issues, and RAM usage. EtreCheck was created expressly for displaying information in these forums to help us help you by remotely evaluating Mac issues. It will not reveal any personal or secure information.


The report needs to be posted here where those of us the have read thousands of them can evaluate and recommend action you can take. Please see this excellent user tip on how to post long text reports like EtreCheck's into a forum response:


How to use the Add Text Feature When Post… - Apple Community



Feb 20, 2024 11:37 AM in response to John Galt

That's very strange. I uninstalled Kaspersky 2 years ago and it has things still there running. I removed it using the ETRECHECKPRO software and I don’t see it in my activity monitor. Maybe you can indicate how to locate it? It's annoying how difficult it is to get rid of.


Alright thanks for the info, I will reset the NVRAM.


Do you suggest anything? Does the SSD need a replacement or it's fine?

Feb 19, 2024 4:28 PM in response to Abood)

As Allan Jones wrote, "The most common cause of "slow" in Retina Macbook Pros is the installation of useless third-party utilities that claim to protect, disinfect, clean, or otherwise pamper your Mac."


The EtreCheck report you posted indicates not only has that Mac been hobbled by "Kaspersky", Apple's own built-in protections have been disabled. That's the polar opposite of what a Mac needs to work reliably. Uninstall the utterly worthless "Kaspersky" product, and re-enable macOS security.


A number of other culprits are evident also, including but not limited to "megaupdater" and other such unhelpful "helpers". Macs don't need that kind of help. Rule 1 of Macs is don't install junk.


Kernel boot arguments - This computer has custom kernel boot arguments.


I do not know what those arguments are intended to accomplish. If you don't either, undo those changes as well.


/etc/hosts - Count: 1 - Corrupt!


The hosts file does not get modified on its own. If you have no knowledge of how that occurred you may want to review Fixing a hacked /etc/hosts file - Apple Community.


Portable Macs also need a working battery. I understand replacement options may be limited, but if the battery indicates it needs service that needs to be addressed.

Feb 20, 2024 5:59 PM in response to Abood)

As far as getting rid of "Kaspersky" goes, regrettably I have to resort to what is going to seem like a "boilerplate" caveat:


  • As a rule, I prohibit the installation of such things on my production Macs. Moreover, I don't know how to remove them. When I install them, for evaluation purposes or in an effort to help others fix their problems, I restore a Time Machine backup created prior to those installations. That takes two or three minutes. It is the only certain way to ensure their complete eradication. Of course you must have a TM backup that precedes their installation.
  • In addition to determining just how they may affect a Mac's operation, part of that evaluation is determining how effective the product's uninstallation instructions might be. In nearly every case, their uninstallation instructions don't work. At best they work with less than complete effectiveness. "Kaspersky" may be in that category.
  • Ironically, some of the worst examples of Mac malware (particularly, "cleaning" apps) have uninstallation instructions that work with surprising effectiveness. "Anti-malware" products would do well to emulate them. Of course it's best to avoid all that garbage to begin with. That's why I say "rule 1 of Macs is don't install junk." It's the first step in a well-worn path to misery.
  • In extreme cases I advocate erasing the affected Macs and reconfiguring them from the ground up. I don't think that's justified in your case though, at least not yet. It may be helpful to reinstall "Kaspersky" followed by immediately uninstalling it according to its instructions. That takes us full circle to the first bullet point above.


Does the SSD need a replacement or it's fine?


I really don't think that's justified either at this point.

Feb 20, 2024 8:16 AM in response to Abood)

Your drive scores are lower than what I expect to see in that Macbook Pro model:


Performance:

System Load: 2.42 (1 min ago) 3.06 (5 min ago) 3.97 (15 min ago)

Nominal I/O usage: 4.33 MB/s

File system: 21.70 seconds

Write speed: 915 MB/s

Read speed: 1927 MB/s


Typically they should be 1800-2000 Writes and over 2500 Reads.


Useless anti-virus can do that.


In your first report, "SuperHuman" processes are using vast amounts of resources.


Beyond that, there is so much overhead from add-on software that it is hard to know where to start. However, evicting Kaspersky with extreme prejudice is a good place to start.


The US expressed their concerns about Kaspersky in 2022:


https://www.reuters.com/technology/exclusive-us-warned-firms-about-russias-kaspersky-software-day-after-invasion-2022-03-31/



Feb 20, 2024 8:46 AM in response to Allan Jones

Thanks for checking it!


Yes, I did do a writing reading test before and it was compared to other laptops as bad.

that would make it slow I guess?

should I or do I need to replace it? (I’m not sure if that's possible)


superhuman a mail app I noticed its high conception and reported it to them but no solution. Even it consumes an iOS battery.

I guess Apple Mail would be the best?


I did eliminate a lot of the files and existing apps that were not used.


that's scary to know about Kaspersky as I have it installed on my firm Windows devices


Any further steps to do or points to consider?

appreciate it!



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My MacBook Pro is very slow

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