Apple wants to replace motherboard instead of providing new iphone

I bought a new iphone 15 plus 256 GB two months ago. Suddenly, iphone got power off and blinking the apple logo. When I reached to authorised service centre - India and they mentioned it's apple call and will repair the iphone instead of providing new Iphone.

After calling number of times to customer care, I received information my iphone motherboard will get replaced. Is this valid to not providing new iphone instead of repair to customer? Pl suggest and take actions !!

iPhone 15 Plus, iOS 17

Posted on Feb 19, 2024 11:54 AM

Reply
4 replies

Feb 19, 2024 12:18 PM in response to lobsterghost1

It's just two months old phone and new 15 series. There is no any physical damage. Apple BIG Brand name doesn't deserve these kind of failure. Apple should have to provide new Iphone instead of repair. Iphone would not be remain same as new one, after the repaired and I believe no one wants to repair brand new Iphone which is just one or two months old.

Feb 19, 2024 11:58 AM in response to gursharanbir

Apple warranty either provides for a repair if a phone can be repaired or replaced with a refurbished replacement phone if the phone can't be repaired. There's no action to take. This is no different than it would be for any electronic device you purchase from any manufacturer. I also believe you asked the very same question last night and you were provided the very same answer last night.

Feb 19, 2024 12:23 PM in response to gursharanbir

Apple is under no obligation to give you a brand new phone during the warranty period.


Arguing here is pointless. This is a user to user only forum, which no one from Apple participates. If you aren't pleased with the provision of the standard Apple Warranty, take that up with Apple India.


No one here can change Apple warranty provisions in any way.

Feb 19, 2024 12:22 PM in response to gursharanbir

gursharanbir wrote:

It's just two months old phone and new 15 series. There is no any physical damage. Apple BIG Brand name doesn't deserve these kind of failure. Apple should have to provide new Iphone instead of repair. Iphone would not be remain same as new one, after the repaired and I believe no one wants to repair brand new Iphone which is just one or two months old.

lobsterghost1 is correct. Apple has the option of either repairing or replacing.


Legal - iOS Warranty Document Us - Apple


The phone you're giving them to repair is not a new phone. It is a used phone. Even if they replaced the phone, it would most likely be with a refurbished phone (identical to new).

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Apple wants to replace motherboard instead of providing new iphone

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