iPhone stuck in SOS only mode

There is nothing to do other than to contact our carrier. This is also happening to me, but I'm glad to know that I'm not alone. Connect to wifi for wifi calling and access to data services, but in the meantime, we have to be patient and wait for our carrier to remedy the issue.

Lauraj2024 wrote:

So has anyone found out why our phones are on SOS only?!? This is ridiculous!! I’ve tried everything the steps tell you to do & still nothing!!!

Yes, almost everyone who pays any attention to current news knows that AT&T had a nationwide cellular network outage this morning.

if you have AT&T, that's probably the culprit. It's happening to me too and news articles are saying that many AT&T customers are affected across the US.

Go into settings. Choose cellular. You will see “WiFi calling. Go into that and enable. You can then make and receive calls

danialis35 wrote:

Thank you! Yes true i can make emergencies calls only. But how can I removed it so i am able to make regular calls?

If the problem is that your carrier's network is experiencing major outages, there is nothing that you can do to "remove" SOS mode, short of

• contacting your carrier, and waiting for them to fix the problems with their network, or
• switching carriers

Mimitoboys wrote:

Mine has done the same and even my sons went into plane mode all on its own but yet my hubbies is working fine i have now been on hold for almost 2 hours i just hung up after finding this thread and may i add i ha a iphone 13 pro max

There is a massive outage in the U.S. There is nothing you can do until the network issues are resolved.

AT&T customers report a massive outage, disrupting phone service across America

Chevrolaw wrote:

When will this SOS go away?

Iam trying to run a business!

When AT&T fixes their network. There is a widespread AT&T network outage affecting millions of phones, your’s probably also.

Gwapo89 wrote:

Mine is 12 promax sos also as i woke up

There is a widespread AT&T network outage affecting millions of phones, your’s probably also.

It wasn’t a matter of affected areas. AT&T service was out across most of the country, not limited to specific service areas.

Rather than go to a local store, which is staffed b sales people, not by techs, try calling and asking for a senior tech.

Lawrence Finch wrote:

It wasn’t a matter of affected areas. AT&T service was out across most of the country, not limited to specific service areas.

Rather than go to a local store, which is staffed b sales people, not by techs, try calling and asking for a senior tech.

Indeed, if the problem is with the entire AT&T service, it has nothing to do with the region. You said that calling a senior technician sounds more effective than going to a physical store. After calling, can they solve the problem remotely? Or do you usually have to wait for their back-end to fix the service? It seems that going to the store to solve the problem is really unreliable, and the sales staff generally don't know much about these things.

Kaylah_2021 wrote:

That's false my 15 isn't working which is crazy

There is a widespread AT&T network outage affecting millions of phones, your’s probably also.

Bibleistheonlytruth wrote:

Me too - BUT my husband's earlier model I phone is on the same account with AT&T and is working just fine thank you. Is this an I 14 issue? Also, clearly I'm able to e-mail you through wi-fi on our computer.

No, it's an AT&T issue (primarily. some other carriers may also be affected).

awilda129 wrote:

My phone is on sos also & can’t call or text , or anything can dine tell me what’s going on ,& why we paying this services for? You need to give some credit out for what ever is going on , not fare to none of us clients ..

The problem is with AT&T's network. It's a safe bet they are not reading your post. If you have an issue with them, you'll need to contact them. I suggest you wait until the network outage has been resolved, though.

I have two users in the same location, same provider (ATT), different accounts. We both lost service just like everyone else. Once service was restored, my phone was back in service. The other user did not have restored service until 45-60 mins later. Not sure if it has to do with SIM vs eSIM, type of account, or slightly different settings (despite being on the same IOS). But it would indicate service restoration is not hitting everyone at the same time, even if they are in the same location.

lem0402 wrote:

My iPhone flashlight function is stuck in SOS mode.

The SOS indicator has nothing to do with the flashlight.

It indicates that you do not have regular cellular phone service, and that the best you might be able to do is to make an emergency call. In some countries, carriers have to put through life-and-death emergency calls (e.g. '911" calls to police/fire/ambulance in the U.S.) even if you do not have a valid contract with them.