iPhone stuck in SOS only mode

roslyn296 wrote:

If your phone updated to 17.3.1 then that is the issue too..

No, that is NOT the issue. Over 100 million iPhones are on 17.3.1 and don’t have this problem. 17.3.1 has been out for 2 weeks (released on Feb 9). If it was the problem you would have seen a steady stream of reports of it.

The issue is that hundreds of millions of AT&T customers and AT&T MVNO customers have no or limited service.

Lauraj2024 wrote:

So has anyone found out why our phones are on SOS only?!? This is ridiculous!! I’ve tried everything the steps tell you to do & still nothing!!!

Yes, AT&T had a massive outage. There was nothing you could do. It has been resolved for many people. You'll just need to be patient.

It wasn’t a matter of affected areas. AT&T service was out across most of the country, not limited to specific service areas.

Rather than go to a local store, which is staffed b sales people, not by techs, try calling and asking for a senior tech.

SOS means that your phone is working, but is not connected to your carrier’s network. It can only make emergency calls on other networks. You need to contact your carrier to resolve this. Here is guidance from Apple→If you see No Service, Searching, or SOS on your iPhone or iPad

Here’s a way to check up on your carrier→Down Detector - Crowdsourced Outage Check

Irritated63 wrote:

My phone keeps going into SOS Mode!! I am very angry. This happens to me every 2 months. The store just gives me a new SIM card. This is ridiculous. At this point I should receive a new phone. J have followed all the steps pushed on this site. Still stuck by please help.

See if there's anything here you missed:

If you see SOS, No Service, or Searching on your iPhone or iPad - Apple Support

And contact your carrier.

MJ0522 wrote:

I have the same problem as well, I can only use text messages and not call anyone.

See if there's anything here you missed:

If you see SOS, No Service, or Searching on your iPhone or iPad - Apple Support

And contact your carrier.

if you have AT&T, that's probably the culprit. It's happening to me too and news articles are saying that many AT&T customers are affected across the US.

Same here, my 13 Pro not working, Both of my kids who have a 12 are both working and on the same wireless network

iPhone 12 mini, AT&T network, stuck on SOS all day, multiple restarts and checked for updates so it’s nothing on my end as far as I can tell… very frustrating.

[Edited by Moderator]

jaydee177 wrote:

I have the 12 pro & my phone is affected.

The model of your phone has nothing to do with the issue. All types, brands and models of phones can be affected.

Ok, thank you 😊

My iPhone say SOS by my battery and I’m not able to remove it and it’s irritating me it remove and then SOS pop back up on my what can I do🥺?

SOS means that your phone has lost it's connection to your carrier's nework.

Use another phone to contact your carrier and ask them to troubleshoot the network issue with your phone.

My phone is also stuck in SOS mode since about 5am EST and I cannot make any phone calls. I have updated, restarted, and reset my phone. Nothing is working. I have an Iphone 12 and I use Cricket. Going to call Apple at 10am EST.

It’s not just iPhones my husband has android and his isn’t working either but my kids have iPhones older than mine and theirs or working with same service provider this is so frustrating. I have doctors school and so much more that contact my phone