Mail unable to send or receive emails on Mac

Question

Level 1

4 points

Mail unable to send or receive emails on Mac

Mail app (the one with the postage stamp icon) stopped sending or receiving several months ago. I've tried quitting and restarting. Any suggestions?

[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.13

Posted on Feb 22, 2024 8:22 AM

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Answer 1

Ronasara

Level 6

15,575 points

Feb 22, 2024 10:03 AM in response to lincsquare

For some reason this happens with Mail. Apparently, your passwords or user ID have gotten corrupted. You can either carefully go into Mail's Preferences and reset the user data or if that doesn't work, delete the account in Mail and set up a new one. That usually works.

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Answer 2

lincsquare Author

Level 1

4 points

Feb 22, 2024 10:20 AM in response to Ronasara

Where do I find "change password or user ID" or "Delete Account"? I don't see either option anywhere in Preferences. Thank you.

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Answer 3

Ronasara

Level 6

15,575 points

Feb 22, 2024 10:47 AM in response to lincsquare

It is there. I suggest that you consult Mail's Help menu for more detailed step by step instructions.

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Answer 4

lincsquare Author

Level 1

4 points

Feb 22, 2024 11:12 AM in response to Ronasara

Could you - or someone else - tell me exactly where to find this, please? In Help they suggest going to Mail, then Settings, but I don't see that either.

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Mail unable to send or receive emails on Mac

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