How to unlock a disabled iPhone if I don't remember the Apple ID or password?

Apple has two related features, Activation Lock ( Activation Lock for iPhone and iPad - Apple Support ) and Find My ( iCloud+ - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.

If you do not know the required information, are not the signed-in owner, or do not have Apple accepted proof of purchase, get the owner of the account to remove the lock, or return the device for a refund, or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

Here are additional resources if you are the account owner, can find the previous device owner, or have an Apple accepted proof or purchase:

● Read this article for disabling Find My if Activation Lock has not yet engaged --> Turn off Find My on your iPhone or other devices - Apple Support , or this one to learn how to remove Activation Lock either on the device itself or on the web --> How to remove Activation Lock - Apple Support

● Help with a lost Apple ID or password:

• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple ID - Apple Support

• For help with a forgotten Apple ID password, click here --> If you forgot your Apple ID password - Apple Support

● Reset device if you can prove to Apple's satisfaction you are the owner:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Note that while this will let you get use of the device again, it will not help you with lost access to an account.

* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/

**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support

Could you be more specific about what you mean when you say it is locked? There's multiple kinds of "locking" on devices. Click on the links below to find instructions on how to deal with your specific situation:

1) iCloud: Activation Lock - Activation Lock for iPhone and iPad - Apple Support - This is a security feature so only legitimate (e.g., not stolen) use of devices is possible. Read this support article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund. If you are the owner, see the part at the end about asking Apple to reset the device.

2) Device lock: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled, read this support article if you are using iOS or iPadOS 15.2 or higher --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support or here if you do not meet the criteria for the previous method--> If you forgot your iPhone passcode, use your Mac or PC to reset it - Apple Support

3) Carrier lock: Read this article about how to unlock your iPhone for use with a different carrier. --> How to unlock your iPhone for use with a different carrier - Apple Support Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.