Want to recover iCloud but registered iPhone is lost

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idk if this request is connected to the other Apple ID I currently use since being locked out from my original one. But I’m inquiring about the Apple ID account associated with the info type first in this message.


Only device with my original iCloud account signed in was my phone. Which was lost or stolen so I can’t get the text or call with the verification code when I try to sign in on my new phones or tablets. one of my closest loved ones has passed away and this account has all of my pictures and memories of that person and that’s really all I care about. I don’t have access to the phone number anymore but the account was made with my gmail email which I still have access too. I know the log in and password it’s just the authentication part that I’m having a problem with. Please I anyone can help recover this account it would mean the entire world to me and my family.


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[Edited by Moderator]


iPhone XR

Posted on Feb 23, 2024 7:41 PM

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Feb 23, 2024 7:45 PM in response to Morgcouv

If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is based on the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser:

1) Go to https://appleid.apple.com and sign in.

2) Follow security options until you find one letting you change trusted numbers,

3) Click "+" to add a new number (you may be required to verify this number).

4) If you wish to remove an old number, click "-" next to the number.


Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple ID on iPhone - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.


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Want to recover iCloud but registered iPhone is lost

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