Cannot Add Money (top up) my Suica card

Question

Cannot Add Money (top up) my Suica card

How do I top up my Suica card when it fails to top up - I tried using all 3 of my credit cards (visa, visa debit, mastercard) and all failed. I was able to credit the account with ¥2,000 when setting up using my credit card, so i don't understand why it is not working. My wife set up her account at the same time and now when she goes to top up, it works perfectly. Not sure why hers works and mine doesn't. (all cards issued in New Zealand)

Thanks!

iPhone 8, iOS 16

Posted on Feb 24, 2024 2:09 AM

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Answer 1

Top-ranking reply

Jeff Donald

Level 7

23,467 points

Feb 24, 2024 5:28 AM in response to Jonno the fusspot

Suica has been having issues accepting Visa cards outside of Japan. Community members have reported that funds can only be added online Monday through Friday 8 AM to 5 PM. Others members have said it works fine outside those hours.

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Answer 2

Feb 24, 2024 2:51 PM in response to Jeff Donald

I discovered that I can top it up at a Suica card charge station. I began in English an it failed so had to do it in Japanese. The trick is after doing the face or finger print to unlock the Suica card in the phone, you leave the phone in card tray until the whole transaction is done and it tops it up!

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Answer 3

Jeff Donald

Level 7

23,467 points

Feb 25, 2024 6:03 AM in response to Jonno the fusspot

Thank you for the update on topping up your Suica. I’m sure it’ll benefit the community.

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Cannot Add Money (top up) my Suica card

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