Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro

I've seen this happen to a couple of people but so far no resolution.


The error I keep getting is "Card Not Added" which is not in this list of error messages. I've been trying to work with the banks and Apple on this issue with no resolution. None of my credit or debit cards will go on to my iPhone 15 Pro - every other device, even my backup 14 Pro works.


I've even sat with an Apple Genius trying to get this to work again but even they are stumped as to why a single device won't add my cards to Apple Pay.


The only thing I've noticed is that for one of my cards there is an extra number for verification that I do not recognise. It's not entered as part of my bank profile and the bank confirmed they do not have any other number on file.


I have my Apple Card and Apple Cash and all loyalty and transit cards but if it's a Debit Card or a Credit card is just gives me the "Card not Added" error.

iPhone 15 Pro

Posted on Feb 24, 2024 1:17 PM

Reply
47 replies

Feb 25, 2024 1:16 PM in response to Jeff Donald

I agree, someone is blocking this one phone and no one will own up to it. Like I said all my other devices are fine.


Since this is some third party blocking my device then the phone isn't viable to be replaced by Apple and I'll probably never find out why it's being blocked. The phone is basically a useless piece of tech right now.


My only option is to use my backup device for now until it's time to replace that with another device. This whole troubleshooting process has been a nightmare and I'm really annoyed that the iPhone 15 Pro I have is basically useless. To be honest I could probably trade in the 15 Pro come September for a 16 Pro and hope this isn't and issue with the next version.

Feb 25, 2024 2:46 PM in response to anthony.ikeda

Can confirm I have been having this same issue and gone through the same troubleshooting steps. I started encountering this after upgrading/restoring from an iphone 11 to iphone 13. Based on my research I suspect there is a device trust score that Apple algorithmically applies to devices, and I guess the upgrade and restore process triggered it to block our phones? Of course, no one knows anything about it and can't seem to help. Only solution I've seen on these forums is to just wait and hope it resolves itself after weeks/months. Very frustrating.

Mar 12, 2024 11:05 AM in response to Jeff Donald

So I think this is a bigger problem, not only can I not add Credit Cards to my iPhone 15 Pro but my Apple Watch Ultra (Gen 1) can't get the cellular plan restored.


I tried restoring my iPhone 15 Pro to just move on without Apple Pay and now my Apple Watch Ultra has lost its cellular plan and cannot restore the eSIM.


The Verizon support agent said the eSIM activation flow I'm seeing should not be happening.

Mar 12, 2024 4:09 PM in response to Jeff Donald

None of this makes sense to me whatsoever. I tried setting up my iPhone 15 Pro again and facing further problems:

* cards can’t be added to wallet

* Apple Watch Ultra eSIM can’t be installed.


I’ve given up using Apple wallet and just wanted to get this $1200 device working but facing more and more problems. There also seems to be a time difference you can switch esims because can’t put the eSIM back on my iPhone 14 Pro.


ugh all I want is this **** phone to work!!!!! 😡😡😡

Mar 12, 2024 4:40 PM in response to Jeff Donald

All I know right now is this iPhone IS NOT WORKING!


2 basic features it is supposed to support and ITS FAILING!


No one has a solution.


There is no way to diagnose the problem.


All there are, are repetitive lists of things to do that just seem to make it worse.


Whether the two are connected or not has reached a point where it doesn't matter. This iPhone 15 Pro is not working and no one seems to actually know what the issue is because there is no information to actually use to fix it. Not at the banks, not at the phone providers, not at Apple.


Seems like a very broken system if you ask me.



Mar 12, 2024 5:19 PM in response to anthony.ikeda

Those sound like two different issues:

  1. The "cannot add card" is a bit of a random problem, where you can try a bunch of resetting tactics and calling your bank and waiting an unspecified amount of time until things start working again.
  2. I don't have the watch with a cellular plan, but the Apple Watch eSim is something that your carrier should be able to set up. Can you perform a complete reset of the watch (deleting the esim), and then working with your provider to add it back to the watch?

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Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro

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