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Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro

I've seen this happen to a couple of people but so far no resolution.


The error I keep getting is "Card Not Added" which is not in this list of error messages. I've been trying to work with the banks and Apple on this issue with no resolution. None of my credit or debit cards will go on to my iPhone 15 Pro - every other device, even my backup 14 Pro works.


I've even sat with an Apple Genius trying to get this to work again but even they are stumped as to why a single device won't add my cards to Apple Pay.


The only thing I've noticed is that for one of my cards there is an extra number for verification that I do not recognise. It's not entered as part of my bank profile and the bank confirmed they do not have any other number on file.


I have my Apple Card and Apple Cash and all loyalty and transit cards but if it's a Debit Card or a Credit card is just gives me the "Card not Added" error.

iPhone 15 Pro

Posted on Feb 24, 2024 1:17 PM

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Posted on Mar 4, 2024 7:15 PM

Update in case anyone is searching in the future:


Apple came back and confirmed two things: 1) Not being able to add my Apple Account balance to my wallet is a bug they are aware of and will likely fix in a software update 2) Not being able to add credit cards is being caused by rejections from the Network (VISA/MASTERCARD/ etc).


In the meanwhile, last night I was able to randomly add all my credit cards and apple account balance to my Apple WATCH successfully without having to call anyone. I was happy with this because I could use Apple Pay like normal finally.


Trying to add credit cards to my iPhone wallet continued to return "cannot add card". I tried one of the tricks mentioned on this forum yet again - disable my passcode, then enable it again - and that allowed me to add some of my cards to my iPhone wallet via the "Previous Cards" section of the wallet. However, I was still required to call the bank to complete verification, something they were actually able to do!


So overall I am unable to identify a specific solution. It may be a combination of time, resetting things on your phone/watch, and calling your bank. I am now in an acceptable state of being able to use Apple Pay for the most part. If the issue ever completely resolves, I will update.

47 replies

May 15, 2024 7:56 PM in response to anthony.ikeda

I am having the same "Card Not Added" issue.


Most banks are using Apple's device trust score if it is below than 3 your card can not be added to your wallet Apple's device trust score is a numerical score that helps prevent fraud and security issues. It's based on information about how you use your device, such as the number of emails or phone calls you send and receive. Apple uses the score to determine if you're the only person making purchases on your iTunes account


Apple computes a device trust score on your device when you attempt a purchase using information about how you use your device, including the approximate number of phone calls or emails you send and receive


Summary:

everything in Apple's hand

Jun 2, 2024 6:09 PM in response to anthony.ikeda

I have the same issue and I'm not able to add my cards to apple pay. Unfortunately the banks and apple keep pointing the finger at each other. Until the guy from central payments at Wells Fargo said it's your Apple trust score and that logging out of your icloud account and logging back into it using your replacement iphone 15 promax probably triggered it. But Apple doesn't specify how long or how to your Apple trust score. So I was told by wells Fargo to use my phone and try it again in a few weeks. I have this issue with 11 different credit and debit cards Visa, Mastercard, discover and American express. Same thing I spent 3 hours on the phone with a senior advisor from apple who told me I need to contact the payment network operatiors and havr then reset the security token for my cards. But I have this issue with cards I have never added to apple pay. I used my mother's iphone 12 and it let me add a card to her wallet that could not be added to my wallet.

Jun 3, 2024 4:57 AM in response to Blakedd420

I hesitate to ask you to do this, but your issue is different than the majority of the others that posted in this thread. I’ll happily explain what’s going on and try to assist with a path forward. But I don’t want to spam the dozens of other posters in this thread with information only helpful to your situation. Please just copy and paste your post above into an entirely new post and then we can move forward.

Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro

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