Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro

I've seen this happen to a couple of people but so far no resolution.

The error I keep getting is "Card Not Added" which is not in this list of error messages. I've been trying to work with the banks and Apple on this issue with no resolution. None of my credit or debit cards will go on to my iPhone 15 Pro - every other device, even my backup 14 Pro works.

I've even sat with an Apple Genius trying to get this to work again but even they are stumped as to why a single device won't add my cards to Apple Pay.

The only thing I've noticed is that for one of my cards there is an extra number for verification that I do not recognise. It's not entered as part of my bank profile and the bank confirmed they do not have any other number on file.

I have my Apple Card and Apple Cash and all loyalty and transit cards but if it's a Debit Card or a Credit card is just gives me the "Card not Added" error.

iPhone 15 Pro

Posted on Feb 24, 2024 1:17 PM

47 replies

maxihol

Level 1

8 points

Mar 13, 2024 12:17 PM in response to anthony.ikeda

Yes, but I meant what you wrote: "I tried one of the tricks mentioned on this forum yet again - disable my passcode, then enable it again - and that allowed me to add some of my cards to my iPhone wallet via the "Previous Cards" section of the wallet." How did you do this trick detailed?

Jeff Donald

Level 8

44,610 points

Mar 14, 2024 10:03 AM in response to DeAndreFam

Please create your own thread. It gets impossible to help people when multiple people participate in another persons troubleshooting thread. While the error message may be the same, the solution can easily vary and it spams the other community member with posts and solutions they have already tried. If you create your own thread, you’ll get assistance.

Mar 14, 2024 10:17 AM in response to Jeff Donald

I think this a greater issue with Apple as my issuer says they’ve received this call about this error multiple times this week.

This is happening with another credit card from a different issuer as well.

Jeff Donald

Level 8

44,610 points

Jun 3, 2024 4:57 AM in response to Blakedd420

I hesitate to ask you to do this, but your issue is different than the majority of the others that posted in this thread. I’ll happily explain what’s going on and try to assist with a path forward. But I don’t want to spam the dozens of other posters in this thread with information only helpful to your situation. Please just copy and paste your post above into an entirely new post and then we can move forward.

Jeff Donald

Level 8

44,610 points

Feb 25, 2024 6:40 AM in response to anthony.ikeda

Did Apple Support or Genius do diagnostics on your iPhone and test the NFC module?

Jeff Donald

Level 8

44,610 points

Feb 25, 2024 10:12 AM in response to anthony.ikeda

At what point does adding a card fail? What is the error message you receive?

Jeff Donald

Level 8

44,610 points

Feb 25, 2024 10:43 AM in response to anthony.ikeda

What bank issued the card?

What do you mean by extra number? A number on the card?

Jeff Donald

Level 8

44,610 points

Feb 25, 2024 11:08 AM in response to anthony.ikeda

OK, what bank have you worked the most with to resolve this?

Feb 25, 2024 11:13 AM in response to Jeff Donald

Probably Chase. I've been back and forth with them and HSBC. Apple Support told me to contact Mastercard and Visa but they have no clue how to deal with this.

Jeff Donald

Level 8

44,610 points

Mar 5, 2024 5:13 AM in response to CodeCrafty

I’m glad to hear you were able to resolve the issue or at least to get you operational, if not 100%. Thank you for providing valuable feedback to the community.

Jeff Donald

Level 8

44,610 points

Mar 12, 2024 11:22 AM in response to anthony.ikeda

Did you resolve the issue with the wrong phone number?

Mar 12, 2024 11:28 AM in response to Jeff Donald

Not resolved, if it is an eSIM problem then I'm not sure how to fix it. Still this wasn't a problem on any other device, just this **** iPhone 15 Pro.

Mar 12, 2024 11:37 AM in response to Jeff Donald

Is there some kind of verification that overlaps both credit cards and mobile plans? This isn't making any sense.

Jeff Donald

Level 8

44,610 points

Mar 12, 2024 4:32 PM in response to anthony.ikeda

Cellular information is not relevant in any manner related to confirming payment cards.

Who told you it was?

Mar 14, 2024 8:53 AM in response to anthony.ikeda

Exact same issue here with 3 specific credit cards, the rest can be added fine

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Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro