Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro

I've seen this happen to a couple of people but so far no resolution.

The error I keep getting is "Card Not Added" which is not in this list of error messages. I've been trying to work with the banks and Apple on this issue with no resolution. None of my credit or debit cards will go on to my iPhone 15 Pro - every other device, even my backup 14 Pro works.

I've even sat with an Apple Genius trying to get this to work again but even they are stumped as to why a single device won't add my cards to Apple Pay.

The only thing I've noticed is that for one of my cards there is an extra number for verification that I do not recognise. It's not entered as part of my bank profile and the bank confirmed they do not have any other number on file.

I have my Apple Card and Apple Cash and all loyalty and transit cards but if it's a Debit Card or a Credit card is just gives me the "Card not Added" error.

iPhone 15 Pro

Posted on Feb 24, 2024 1:17 PM

Top-ranking reply

CodeCrafty

Level 1

14 points

Posted on Mar 4, 2024 7:15 PM

Update in case anyone is searching in the future:

Apple came back and confirmed two things: 1) Not being able to add my Apple Account balance to my wallet is a bug they are aware of and will likely fix in a software update 2) Not being able to add credit cards is being caused by rejections from the Network (VISA/MASTERCARD/ etc).

In the meanwhile, last night I was able to randomly add all my credit cards and apple account balance to my Apple WATCH successfully without having to call anyone. I was happy with this because I could use Apple Pay like normal finally.

Trying to add credit cards to my iPhone wallet continued to return "cannot add card". I tried one of the tricks mentioned on this forum yet again - disable my passcode, then enable it again - and that allowed me to add some of my cards to my iPhone wallet via the "Previous Cards" section of the wallet. However, I was still required to call the bank to complete verification, something they were actually able to do!

So overall I am unable to identify a specific solution. It may be a combination of time, resetting things on your phone/watch, and calling your bank. I am now in an acceptable state of being able to use Apple Pay for the most part. If the issue ever completely resolves, I will update.

View in context

47 replies

Jeff Donald

Level 7

23,521 points

Mar 12, 2024 4:32 PM in response to anthony.ikeda

Cellular information is not relevant in any manner related to confirming payment cards.

Who told you it was?

Jeff Donald

Level 7

23,521 points

May 16, 2024 1:20 AM in response to Jeff Donald

Credit and Debit cards not added to Apple Wallet on a single device - iPhone 15 Pro