iPhone Passcode Reset Not Available

I'm trying to set up my new work iPhone that's connected to my work email. I set up a new Apple ID with my work email. I forgot the passcode I set up on my work phone and have been trying to access it and reset it. However, to log into or sign into iTunes or iCloud to reset it, I need an authentication code which is only being sent to the phone that I cannot access. The phone has been timing out because of failed attempts and I don't even have the 'forgot passcode' option available on the phone, just 'Emergency'

Posted on Feb 26, 2024 2:04 PM

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Question marked as Top-ranking reply

Posted on Feb 26, 2024 2:26 PM

There is no “forgot passcode” because there is no way to reset an iPhone passcode, except to restore the phone and set it up again. Here are the details:


If your device has iOS 17 and you just changed your passcode you may be able to use a previous passcode→Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support


If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

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Question marked as Top-ranking reply

Feb 26, 2024 2:26 PM in response to mbpan

There is no “forgot passcode” because there is no way to reset an iPhone passcode, except to restore the phone and set it up again. Here are the details:


If your device has iOS 17 and you just changed your passcode you may be able to use a previous passcode→Temporarily use your old passcode when you forget your new passcode on iPhone or iPad - Apple Support


If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

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iPhone Passcode Reset Not Available

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