I want to authorise this computer but have reached my 5 limit however, I am only shown one authorised computer.

Gill1169 Said:

"thanks for the quick response. New means new from Apple: I have been through the steps under authorising a device - the message says that I am limited to 5 and this device can not be authorised I then go to account settings to see the list of devices and the attached message is received"

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You are welcome.

Thank you for the screenshot.

Contact Apple Support ASAP:

For Login Assistance, you need to contact Apple Support. This is a User-to-User forum; we are all Apple users like you. You are not speaking with Apple. So, take this up with Apple Support.

Contacting Apple Suppport:

Request to speak to the iTunes Store Staff. Show them what happened. They will see this, informing you about where this all, confirm where this all stands in your Apple Account, and run you through the fix. If need be, ask about performing a screensharing session with the Apple Rep.

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Note: Calls seem to be taking much longer than normal to get an Apple Rep to answer the call. And that makes sense, because many are at home at the moment (due to the Coronavirus Pandemic), hence they have more free time on their hands for a chance to call Apple Support.

Gill1169 wrote:

I am setting up my new iMac and I'm having issues with playing music from apple music

I have been through the instructions however authorised computers are not listed for me to be able to deauthorise.

See this thread: How to Deauthorize Computers on Apple Mus… - Apple Community. You appear to have run into a bug regarding this process in the current build. I've seen some similar reports.

On your Mac you can try System Settings > Click on your Apple ID > Click on Media & Purchases > Under Account click on Manage Button. There you may see the Deauthorize All button.

Otherwise can you access a copy of iTunes, or Music on a different build of macOS? From there you should be able to reset your authorizations and start over. Alternatively reach out to Official Apple Support and ask for their help to reset your authorizations.

tt2

Gill1169 Said:

"I want to authorise this computer but have reached my 5 limit however, I am only shown one authorised computer.

I am setting up my new iMac and I'm having issues with playing music from apple music: I have been through the instructions however authorised computers are not listed for me to be able to deauthorise."

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Define "New":

How would you define "New"? Is it purchased directly from Apple? Or is it a used device you purchased?

Authorizing a Device:

Start Here Authorize or Deauthorize your Computer for Apple ID Purchases - Apple Support

Deauthorize All Option:

Try Deauthorize All. You can only Deauthorize All items once every 365 days. So, you may have to wait up to a year before you can perform this.  Go Here: Authorize or Deauthorize your Computer for iTunes Store purchases - Apple Support

Gill1169 Said:

"thanks very much for your help and I recognise that this is a user forum - which I appreciate very much"

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You are welcome.

Contact Apple Support:

• Give Apple a buzz, letting them know that devices are not authorizing as they should. Go here: Contact Us - Choose Locations