User profile for user: gpg4600
gpg4600 Author
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41 points

WhatsApp Restore from iCloud Backup is Stuck!

After updating my iPhone from x to 15 I tried to restore the chat history on WhatsApp from the iCloud backup I made right before scrubbing my old phone. The restore is getting stuck for hours at "Downloading:115.7 MB of 116.0 MB (99%)". No matter what I try, WiFi or Data, powered or not, including several reinstalls and even force resets of the device, always gets stuck at the same spot. There is zero chat history prior to today if I skip the restore when reinstalling the app, and no option to restore once the app is installed. Anyone have any success fixing this?

iPhone 15, iOS 17

Posted on Feb 28, 2024 5:59 PM

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User profile for user: gpg4600
gpg4600 Author
User level: Level 1
41 points

Posted on Feb 29, 2024 10:00 AM

Thanks for the link. After posting my question as written above to them, I received an automated email reply with a link to the following list of suggestions:

If you can't restore an iCloud backup:

  • Check that you’re restoring data from the same phone number and iCloud account that the backup was created on.
  • If you’re restoring an end-to-end encrypted backup, check that you’re using the correct password or encryption key.
  • Check that your available iCloud account storage is at least 2.05 times bigger than the size of your backup.
  • Check that your iPhone is updated to the latest iOS.
  • Try using a different Wi-Fi network.
  • Turn iCloud Drive off and back on. Go to iPhone Settings > tap your name > iCloud > turn iCloud Drive off and on.
  • Sign out of iCloud > restart your iPhone > sign back in to iCloud > try the restore again.

Thankfully turning iCloud sync off and on momentarily actually did the trick! My Data from the backup was restored.

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User profile for user: gpg4600
gpg4600 Author
User level: Level 1
41 points

Feb 29, 2024 10:00 AM in response to razmee209

Thanks for the link. After posting my question as written above to them, I received an automated email reply with a link to the following list of suggestions:

If you can't restore an iCloud backup:

  • Check that you’re restoring data from the same phone number and iCloud account that the backup was created on.
  • If you’re restoring an end-to-end encrypted backup, check that you’re using the correct password or encryption key.
  • Check that your available iCloud account storage is at least 2.05 times bigger than the size of your backup.
  • Check that your iPhone is updated to the latest iOS.
  • Try using a different Wi-Fi network.
  • Turn iCloud Drive off and back on. Go to iPhone Settings > tap your name > iCloud > turn iCloud Drive off and on.
  • Sign out of iCloud > restart your iPhone > sign back in to iCloud > try the restore again.

Thankfully turning iCloud sync off and on momentarily actually did the trick! My Data from the backup was restored.

Reply
User profile for user: razmee209
razmee209
Community+ 2025
User level: Level 10
198,216 points

Feb 28, 2024 8:11 PM in response to gpg4600

gpg4600 wrote:

After updating my iPhone from x to 15 I tried to restore the chat history on WhatsApp from the iCloud backup I made right before scrubbing my old phone. The restore is getting stuck for hours at "Downloading:115.7 MB of 116.0 MB (99%)". No matter what I try, WiFi or Data, powered or not, including several reinstalls and even force resets of the device, always gets stuck at the same spot. There is zero chat history prior to today if I skip the restore when reinstalling the app, and no option to restore once the app is installed. Anyone have any success fixing this?

https://www.whatsapp.com/contact

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WhatsApp Restore from iCloud Backup is Stuck!

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