All my emails disappeared after updating my iPhone

After I updated my iPhone all my emails disappeared. I’ve googled and found out that I’m not the only one. How can I get my emails back? I had sooo many important things. Why this happened? So mad!

iPhone 7 Plus, iOS 11

Posted on Feb 29, 2024 6:57 PM

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Question marked as Top-ranking reply

Posted on Dec 20, 2024 8:16 AM

Go to your email provider's web portal and check your mail there. See if the mail still exists. Most mail providers now have IMAP accounts, so all you would need to do if the mail is still on the server is to delete the account from your iPhone, then reinstall it. That should re-sync your mail.

38 replies

Mar 2, 2024 7:37 AM in response to Anapaula-Goulart

What exactly did you try? If you watched them disappear, then it sounds like something else. The deleting of the mail accounts and then reinstalling them should have worked.


If you have a backup of your iPhone that was made before you installed the iOS update, try restoring to that backup. Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Jul 29, 2024 12:58 PM in response to Anapaula-Goulart

This just happened to me but had nothing to do with an update. Every read email across my yahoo, outlook and gmail accounts served through the Apple Mail app, from July 25th 2024 to August of 2030 is GONE.


I spent about 20 minutes on the phone with yahoo. Who blamed Apple. Unable to recover any of them.


I spent an hour on the phone with Apple. We realized it was across all accounts. Even my daughter’s account that I monitor since she’s a minor. They said they can’t recover them.


I'm devastated. I just assumed paying for cloud storage meant stuff was safely saved in the cloud.

Aug 2, 2024 7:00 PM in response to Anapaula-Goulart

I had the same thing happen after setting up my new I pad air. All my emails were gone in all my email accounts, which were both some old AOL and gmail accounts. Spoke to apple support and they insisted that it was a server error with the email providers. Hard to believe both AOL and gmail servers went down at exactly the same time. The only common denominator was that this happened right after I set up my new Ipad. The representative insisted that he had never heard of both going our at the same time. Maybe he should have googled it.

Dec 11, 2024 8:40 AM in response to Anapaula-Goulart

Have had issues since updateing software culminating in losing all my email despite saving them and following all the steps on apples help pages before reinstalling them. They were all gone the next morning. Apple says its BT. BT says its apple. I spoke to a senior technical advisor yesterday who told me that in all th eyaers he has worked here he had never heard of this issue. Well there are (currently) 211 people here who disagree and are having the same issue.

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All my emails disappeared after updating my iPhone

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