I've done everything I know to solve this issue to no avail. It's a system setting issue as the key works when plugged into a different computer. No problem with the other arrow keys. t's not an OS issue as it's been a problem for well before I updated my OS. Any advisement is welcome.
With Gratitude,
Laurie
iMac 27″ 5K
Give this a try:
1 - create and log into a new, basic, admin user account, Set up users, guests, and groups on Mac, and see if the problem persists. This tells us if the problem is limited to your user account or is system wide.
Note 1: do not launch any 3rd party apps in the account so as to not install any of the supporting files that most create.
If the problem isn't present then your original account has software installed that is causing the problem.
2 - boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
Give this a try:
1 - create and log into a new, basic, admin user account, Set up users, guests, and groups on Mac, and see if the problem persists. This tells us if the problem is limited to your user account or is system wide.
Note 1: do not launch any 3rd party apps in the account so as to not install any of the supporting files that most create.
If the problem isn't present then your original account has software installed that is causing the problem.
2 - boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
So we don't try to reinvent the wheel can you tell us what fixes you've tried?
Thanks for your interest.
I went into the System Preferences:
I'm stymied.I hope this clarifies. Is there a hidden setting I'm missing? Should I restart the computer every time I change a setting to test?
Thanks,
Laurie
Right arrow key doesn't work on my iMac numeric keyboard.
