Only one Security Camera appears on Home, but I have 4 active cameras.

Hello,

I can only see the screen from one of my 4 active outdoor Eufy security cameras.

I have the 2TB iCloud plan, which I understand should give me access to unlimited camera views.

The camera screens are working fine on the Eufy app ... I can see all 4 camera views.

The same result is seen on both my iPad and iPhone X.

Anything I might try?

Thank you!

iPhone X

Posted on Mar 2, 2024 9:34 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 4, 2024 12:02 PM

So it looks like the one room you have set up is “living room” is that correct?


I’ve found it will sometimes create a new room with out telling you. If you tap the three dots in the circle in the top right it will show you all your rooms.


From there you can tap Living Room (or any of the other rooms that might be there).


Do you see the cameras when you go to the individual room in the app?

4 replies
Question marked as Top-ranking reply

Mar 4, 2024 12:02 PM in response to Travelinmax1

So it looks like the one room you have set up is “living room” is that correct?


I’ve found it will sometimes create a new room with out telling you. If you tap the three dots in the circle in the top right it will show you all your rooms.


From there you can tap Living Room (or any of the other rooms that might be there).


Do you see the cameras when you go to the individual room in the app?

Mar 3, 2024 7:28 PM in response to XacWj

Thank you for responding. No, I only have one room set up in my Home app. Except for the one view, the others camera views aren't appearing at all.

If it helps, the Eufy app has the cameras separated into the 4 corresponding areas... actually, I installed another 2 cameras today so now there's 6 cameras total, but still only one camera view on the Home app.

This is all I have on the Home app:


This is what the Eufy app shows:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Only one Security Camera appears on Home, but I have 4 active cameras.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.