iPhone 15 Pro screen won’t lock with WhatsApp open

My iPhone won’t screen lock when WhatsApp is on the screen. I’ve been to settings and changed Always On to off in Display and Settings. The time to lock is set at 30 seconds. It still stays stubbornly on.

iPhone 13 Pro, iOS 17

Posted on Mar 3, 2024 1:12 AM

Reply
3 replies

Mar 3, 2024 1:24 AM in response to Dormansland

  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you


Mar 3, 2024 1:21 AM in response to Dormansland

The WhatsApp app, like other apps, generally adheres to the system-wide Auto-Lock settings on your iPhone.


There are exceptions to the auto-lock functionality on iPhones. Certain apps, like the ones listed below, can temporarily override the auto-lock setting and keep the screen on while they are actively being used, WhatsApp is not one of them. Here's a breakdown:


  • Apple Maps, Google Maps, and Waze (navigation apps): These apps typically prioritize keeping the screen on while navigating to ensure you can see the directions.
  • YouTube, Netflix, etc. (video streaming apps): While playing videos, these apps will usually keep the screen active to provide an uninterrupted viewing experience.
  • Video recording (native Camera app): When actively recording a video, the screen will stay on to show you what you're capturing.


These apps achieve this by utilizing background tasks to keep the display active. It's important to note that even these apps might eventually time out and allow the screen to lock if there's no user interaction for an extended period.


Additional points:

  • Some third-party video players or fitness apps might have similar functionalities to keep the screen on during specific activities. Check the app's settings for such options.
  • Remember, constantly overriding auto-lock can drain your battery faster.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 Pro screen won’t lock with WhatsApp open

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.